Field Installer

Job Description

Position Title

Field Installer

Department

Production

Company

Welarco Fabrications, Inc.

Supervisor

Production Manager

Position Location

Field/Welarco

FLSA Status

Non-exempt

Prepared By

HR Manager

Revision Date

November 3, 2025

Position Summary

The role of the Field Installer is to travel to domestic and international locations to assist Welarco Fabrications, Inc. and Philippi-Hagenbuch, Inc. ("PHIL") in completing product installations, warranties, and scanning. This role will also assist in installations as they occur at the Welarco Fabrications, Inc. ("Welarco") facility location in Peoria, IL. Field Installers will serve an additional role (e.g. Welder) to Welarco when field work is unavailable.

Management Duties

The Field Installer is responsible for independently managing varied tasks and projects. This position is authorized to take any reasonable action necessary to carry out the responsibilities assigned to this role, so long as such action does not deviate from the established Company policy and is consistent with sound business judgment and ethical practices. While working in the field, if a major issue or concern comes up, the Field Installer is expected to stop work, send pictures of the issue to management and call to work out a solution.

Duties and Responsibilities

01

Travels to customer locations for a variety of purposes including: to install purchased equipment or parts, address warranties, scan existing trucks for OEM information

02

Works with the Engineering Department, Sales Department, and additional management to determine trip objectives

03

Completes and submits daily log of time, challenges, accomplishments, etc.

04

Communicates all challenges back to the office in a timely fashion

05

Accurately clocks to jobs for job costing data in the Finance Department to assist the price quoting process

06

Maintains all equipment and tools

07

Welds from all positions, e.g. flat, vertical, overhead

08

Visually inspects work, grind and rework as needed and requested to meet Company quality standards

09

Makes any necessary modifications to design

10

Alerts Production Manager of any discrepancies on Engineering prints initially

11

Assists in documenting any adjustments to Engineering prints

12

Reports any inventory shortfalls to Production Manager

13

Completes daily pickup of area and remains responsible for cleanliness of work area

14

Completes material handling functions as needed, e.g. bringing materials into the building, operating a fork truck

15

Always adheres to all safety protocols including wearing proper Personal Protective Equipment (PPE)

16

Assists the Finance Department with allocating timekeeping to job codes, operations, work centers, etc.

17

Requests and attends meetings with PHIL and Welarco associates as necessary to review issues that arise in the field, e.g. design changes

18

Assists in training and developing additional associates to complete field work

19

Works to best of ability to provide the customer with an above-satisfactory and professional interaction

20

Actively listens to all customer concerns and works to resolve them

21

Maintains a working electrical and hydraulic knowledge

22

Seeks additional help from the Production Manager as necessary

During Product Installations:

01

Assists the provided crew in answering questions and providing installation instruction

02

Remains actively involved and hands-on in the installation

03

Assists the crew in laying out the purchased equipment or parts, assembling, and welding

04

Unless discussed with management, stays for the completion of the installation project

05

Ensures all questions and concerns are resolved

06

Provides the customer with a form to submit installation feedback

07

If a fabricator is involved, ensures that the fabricator completes daily time sheets

During Product Warranties:

01

Asks appropriate questions to Welarco's Production Department and PHIL's Engineering and Sales Departments as needed to become well-versed in the project and potential problems

02

Works with PHIL and Welarco management to determine a plan of action for warranty issues

03

Quickly and accurately corrects warranty issues

04

Continually provides updates to PHIL and Welarco management

05

Ensures all questions and concerns are resolved

During Scanning Trips:

01

Uses FARO 3D-measurement scanning equipment and additional tools to retrieve OEM dimensions for the Engineering Department

02

Ensures FARO equipment is always properly handled and stored

03

Ensures FARO equipment is checked out and in from the Engineering Department with the proper documentation

04

Collaborates with the Engineering Department to ensure the FARO equipment is properly insured while travelling

Scope of Responsibility

Duties and responsibilities of this position are performed under general supervision. While this form lists the primary job functions of the position, other duties may be assigned as necessary for the successful operation of the Company. This list is not intended to be all-inclusive or inflexible to change.

Qualifications and Requirements

01

High school diploma or general education equivalent

02

Two-year maintenance or welding degree PLUS 3+ years of relevant experience OR High-school welding program with 3+ years of relevant experience

OR 8+ years of applicable experience

03

Availability to accommodate frequent travel, both domestically and internationally, with and without advanced notice

04

Ability to meet the physical and mental qualifications of the position with or without reasonable accommodation

05

Availability to work standard hours and overtime as outlined in job offer

06

Ability to adhere to strict confidentiality when dealing with privileged information

07

Must demonstrate print and welding ability

08

Ability to always represent the Company in a polite, friendly, and professional manner