Distribution Dispatcher Apprentice

Distribution Dispatcher Apprentice

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorshipeither now or in the futureshould not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation.

The salary range for this position starts at Step 1 $58.66 and progresses in accordance with the union contract : $58.66 - $59.36 - $60.77 - $62.65 - $67.30.

As an entry-level Dispatcher, employees are engaged in an apprentice program designed to provide the knowledge, skill and experience necessary to perform the duties of a Dispatcher. Under close or directive supervision, incumbents assist the Dispatch Supervisor in the emergency and normal operation of the electric and steam distribution systems. For the purpose of learning standard work methods and to develop the necessary knowledge, skills and abilities, assignments will include work of the Dispatcher position.

It is required that incumbents progress to the position of Dispatcher. To progress to the journey level position, the incumbent must satisfactorily meet the requirement of the apprentice program including passing periodic evaluations and exams as set forth in the program.

Primary Duties :

• Monitors, operates and maintains Network Management System including the operation of SCADA equipment.
• Plans, writes, checks, approves, directs, issues clearances and monitors orders for switching, grounding and tagging instructions for the distribution system.
• Receives trouble calls (tickets) from customer service center, analyzes the problem, initiates corrective action with appropriate district function including call-out of personnel in accordance with established procedures. Directs corrective action as required by timing or circumstances, and informs appropriate system personnel (customer service center, T&D staff, districts, etc.) of problems on the electric distribution system and associated restoration progress.
• Monitors load and voltages on circuits and substation equipment during switching and peak periods to assure loading parameters are not exceeded.
• Assists at Division EOCs and other levels of RMTs during emergency storm restoration as assigned.
• Maintains the Company's operations diagrams and associated databases to reflect current system status.
• Operates and maintains database for NMS system (new customers circuit changes, etc.) through existing and replacement technologies (i.e. OMS to Mobile, DMS, etc.). Monitors SCADA, substation system alarms.
• Coordinates Eversource switching requirements between system operators and appropriate region and / or district personnel for assigned shift.
• Prepares, disseminates, and maintains the system operations center records and reports in support of system operations (i.e., circuit and equipment loads, nomenclature, interruption reports, emergency contact telephone numbers for governmental agencies, large customers, other utilities, and others).
• Operates PC-based and mainframe applications.

Minimum Qualifications :

Competencies : Build trusting relationships, Manage and develop people, Foster teamwork and cross-functional collaboration, Lead change, Communicate strategic vision, Create an engaged workforce, Focus on the customer, Take ownership & accountability.

Worker Type : Regular

Number of Openings : 6

Emergency Response : Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement : Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status. VEVRRA Federal Contractor