Member Service Representative

Member Services Representative

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including :
• Answering phones in a friendly manner and assist callers with a variety of questions.
• Checking members into the system.
• New member sign-up.
• Taking prospective members on tours.
• Facilitating needed updates to member's accounts.
• Responding to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assisting in maintaining the neatness and cleanliness of the club.

Qualifications / Requirements

Physical Demands

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.