Senior UX Researcher (Quantitative & Evaluative Focus)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. Were a global close?knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that is critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Our Experience Design & Research team is a multidisciplinary group of UX / CX Designers, User Researchers, and Behavioural Scientists. Were at the forefront of understanding users, shaping evidence?based experiences, and translating insights into impactful products.

Job Description

This is a unique opportunity to lead evaluative and measurement?focused UX research within mission?critical environments. You will design and execute studies that demonstrate the impact of research on product, design, and business outcomes, while shaping how behavioural insights inform strategy.

What Youll Do

• Establish a UX Metrics Practice : Define, implement, and own the key performance indicators (KPIs) and metrics for user experience, including frameworks for measuring usability, satisfaction (e.g. SUS, CSAT), and task success.
• Lead Quantitative Research : Design, launch, and analyze large?scale quantitative research studies, including surveys, A / B tests, and behavioural data analysis from product analytics platforms.
• Champion Qualitative Rigor : Lead and execute foundational and evaluative qualitative research, including in?depth interviews, contextual inquiries, and usability testing.
• Synthesize and Triangulate : Masterfully weave together quantitative and qualitative data to create a holistic, comprehensive understanding of our users. Tell the full story, connecting the what from analytics with the why from qualitative insights.
• Strategic Influence : Translate research findings into actionable, strategic recommendations that directly inform product roadmaps, design decisions, and business strategy.
• Stakeholder Collaboration : Partner closely with leaders in Product Management, Design, Engineering, and Data Science to identify research needs, align on priorities, and drive user?centred outcomes.
• Mentorship & Advocacy : Act as a thought leader and mentor for UX research within the company. Educate and empower team members to apply research best practices and develop a deeper appreciation for both quantitative and qualitative methods.
• Communication & Storytelling : Create and deliver compelling presentations and reports that bring user stories and data to life for a variety of audiences, from individual contributors to executive leadership.

What Were Looking For

Bonus Points

Target Base Salary Range

Target Base Salary Range : $130,000 USD $170,000 USD

Benefits

Basic Requirements

Bachelors degree with 11+ years of UX Research experience

Legal Authorization

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally protected characteristic.

Additional Information

We are proud of our people?first and community?focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills, wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

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