Help Desk Analyst IIRobert Half • Broken Arrow, OK, US
Help Desk Analyst II
Robert Half • Broken Arrow, OK, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Exceptional customer service and communication skills, especially over the phone Familiarity with Microsoft Windows operating systems. Experience with service desk ticketing tools, such as ConnectWise. Strong troubleshooting abilities and a proactive mindset. Ability to multitask and prioritize in a fast-moving environment.
Job Description
Job Description
Are you passionate about delivering top-tier customer service and thrive in a fast-paced environment? Our client, in Tulsa, Oklahoma, is seeking a Help Desk Analyst to join their dynamic team. In this role, you'll serve as the first point of contact for customers seeking technical assistance, providing expert phone support and troubleshooting a variety of IT issues.
Responsibilities :
- Respond to client inquiries via phone, email, and chat with professionalism and empathy
- Diagnose and resolve technical problems across desktop, network, and application environments.
- Document all issues, solutions, and follow-up actions clearly in their ticketing system.
- Work collaboratively with team members and escalate complex issues as needed.
- Educate users on best practices to enhance their IT experience.
Requirements :
At least 2 years of experience in help desk or IT support roles.
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Help Desk Analyst II • Broken Arrow, OK, US
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