Technical Support Specialist IIVirtualVocations • Rochester, New York, United States
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Technical Support Specialist II
VirtualVocations • Rochester, New York, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Technical Support Specialist II.
Key Responsibilities
Respond to customer requests via phone, email, and chat, ensuring timely resolution of issues
Troubleshoot and resolve customer issues, utilizing software updates and knowledge bases
Monitor and resolve daily system issues, ensuring reliable payment operations for merchants
Required Qualifications
High School Diploma or Equivalent
2 years of experience in technical support, FinTech operations, or POS / payment troubleshooting
Associate's Degree in IT, Information Systems, or related discipline (preferred)
Experience supporting integrated POS or SaaS-based payment systems (preferred)
Familiarity with PCI DSS, NACHA, and tokenization / security protocols (preferred)
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