Resident Services Assistant - Riverside Plaza

Job Description
Be a part of something great and find yourself At Home, At Sherman! Our commitment to people and our vision for the future, combined with our history of success spanning decades, makes Sherman Associates who we are. We have become an industry leader by fulfilling our mission of Building Communities, Enriching Neighborhoods, and Empowering People.

We are currently seeking talented, engaging, and community-focused individuals to join our Resident Services Office (RSO) team at Riverside Plaza. As a Resident Services Assistant, you will monitor elevators, hallways, laundry rooms, parking lots, garages and common areas on the property, and perform customer service duties in a professional and courteous manner. The RSA provides residents with education regarding property policies with emphasis on resident responsibilities. Works in a team environment.

Work Location

This position supports Riverside Plaza, 1,303 units of affordable housing located in Minneapolis, MN!

Parking is free for all onsite property staff members.

Schedule & Hours:

• This is a part-time, temporary opportunity, expected to go into Q3 or Q4 of 2026.
• Shifts will likely be scheduled in 4-hour increments based on need.
• Number of positions open: 1

ESSENTIAL FUNCTIONS

• Monitors and facilitates traffic on elevators, hallways and property's interior and exterior common areas during high volume periods.
• Educates residents regarding use of property equipment such as elevators, laundry equipment, parking passes, fobs, trash shoots, etc.
• Educates residents on policies and procedures and positive community citizenship. Reports hazards, unusual or suspicious circumstances to Resident Services Coordinator for follow-up actions.
• Distributes flyers and notices door to door as necessary.
• Provides RSO Management with feedback on resident concerns and suggestions.
• Reports emergencies, damages, loitering, vandalism and any unusual activities to RSO Coordinator.
• Complies with all Fair Housing and Americans with Disabilities (ADA) laws.
• Complies with Sherman Associates Inc, policies and procedures.
• All other duties as assigned.
• Meets the changing needs of others in a friendly and positive manner.
• Gains trust and confidence of internal and external customers.
• Establishes and maintains effective business relationships.
• Communicates effectively both verbally and in writing.
• Practices active listening and responds in a professional and timely manner.
• Team player and interacts with others in a positive, collaborative, and productive manner.
• Asks for, accepts, and acts on feedback.
• Produces required volume of work by planning, organizing, and prioritizing work duties.
• Adheres to Sherman Associates attendance policy, grooming and appearance standards, general work rules, and department procedures.
• Maintains a clean and safe work environment, follows all procedures for client and employee incidents and is knowledgeable for hotel emergency procedures.
• Ensures compliance with federal, state and local laws regarding health and safety services.
• Attends all required department and company meetings.

Experience and Skills
MINIMUM REQUIREMENTS

Education & Experience

• High school diploma or equivalent (GED) Preferred
• Customer service background preferred.
• Law enforcement/security background or equivalent experience preferred.

Required Skills & Abilities

• Ability to work in a team-based environment
• Ability to maintain confidentiality and professionalism.
• Available to work emergency on-call shifts.
• Skill in both verbal and written communication.
• Knowledge and ability to work with diverse economic, racial, and cultural populations.
• Ability to respond to emergency situations in a calm, professional manner to internal and external customers.
• Knowledge of safety and security processes and procedures.
• Skill in observing situations and decision making.
• Skill in dealing courteously with public.
• Knowledge of first aid and CPR, or willingness to obtain.
• Proven discretionary judgment with ability to resolve both routine and non-routine conflict issues.
• As applicable, must possess a valid driver's license, reliable vehicle with insurance and safe DMV driving record.
• A passion for the mission, vision, and values of Sherman Associates.
• Office hours may vary due to the specific needs of the portfolio.

Nice to have:

• Proficiency (verbal) in the following languages: Oromo, Somali and Amharic
• Military, law enforcement, or related private security experience

WORK ENVIRONMENT

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Exposed to ambient room temperatures, lighting and traditional office equipment found in a typical office environment, quiet to moderate noise level.

PHYSICAL REQUIREMENTS

• Must be able to stand at a desk for up to 8-hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
• Must have the ability to move around freely throughout the property and office, and necessity varies from day to day.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.

Job Benefits
Pay: $16.37/hour

Benefits

• As a part-time employee, you are not eligible to accrue PTO.
• Sherman Associates provides Sick & Safe Time in accordance with Minnesota Law the respective Bloomington, Duluth, Minneapolis, and St. Paul ordinances. Sick and safe time accrues at a rate of one hour for every thirty hours worked. Sick and safe time includes illness or injury, medical treatment or preventative care, domestic or sexual assault, and care of a family member.
• As a part-time employee, you are ineligible to participate in the company sponsored medical, dental or supplemental benefit programs. You may be eligible for coverage through state or government assistance programs.
• You may be eligible to participate in the Employee 401k Savings Plan the first of the month following ninety days of employment if you are at least 21 years of age.

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our online application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com.