Staff Product Manager- ServiceNow AI Implementation

Staff Product Manager- ServiceNow Ai Implementation

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About the role :

This is a rare opportunity to define the future of agentic intelligence on one of the world's most powerful enterprise platforms. This role leads the evolution of AI-native and agentic capabilities on the ServiceNow Platformbuilding the foundation that admins and creators will rely on to automate, orchestrate, and reason across complex workflows at massive scale.

The ideal product leader for this space is fueled by the challenge of scaling AI systems in the real world. They understand how critical data, context, and platform-level design are when building trustworthy, enterprise-grade AI. They bring a strong track record in AI or agentic platforms and thrive in environments where ambiguity is a catalyst for invention.

For a product manager who wants to push the boundaries of what AI Agents can doand design capabilities used by millions of admins and developersthis role offers the chance to build the next era of the ServiceNow Platform.

The impact you'll make :

• Own the product strategy and roadmap for product area, with emphasis on data ingestion, model lifecycle management, grounding, prompt orchestration, output validation, and administrative experiences.
• Partner with engineering and design to build robust, scalable platform components that address the unique challenges of the personas you serve.
• Leverage existing ServiceNow capabilities while identifying key innovations needed to unlock the full value of AI across the product portfolio.
• Influence product teams to adopt frameworks and solutions to ensure long-term success for our customers
• Collaborate with Outbound partners to deliver ecosystem-aligned, data-powered solutions to market.
• Analyze competitive AI platform trends and identify whitespace opportunities to differentiate ServiceNow.
• Engage deeply with customers in partnership with Research and Outbound Partners to drive adoption, gather feedback, and continuously iterate on the roadmap based on evolving enterprise needs.
• Prototype and test new AI capabilities with cross-functional teams, translating early learnings into product direction.
• Champion customer-centric thinking across the organization and be the voice of ServiceNow administrators, developers and implementers.

Qualifications

To be successful in this role you have :