Installation and Service Technician - Level I/II

Installation and Service Technician – Lvl I/II

Position Overview:

The Installation and Service Technician – Level I/II is responsible for the overall development and implementation of various installation and maintenance services related to DC Power and Telecommunications equipment in Wireless and Landline environments. The person in this position will provide these services in the field at customer sites as well as in the HM Cragg corporate facility.

Reporting Relationship:

The Installation and Service Technician – Level I/II reports to the Service Manager

Responsibilities/Accountabilities

· Performs additions, removals, and modifications on working equipment and circuits under supervision of a Level III or IV:

• DC Power Plant installations
• VLA (Flooded) and VRLA Battery additions, removals and replacements
• Secondary DC Power additions, removals and replacements
• Run, Test and Terminate Alarms
• Installation of common wireless equipment such as Fuse Panels, and other DC Power Equipment

· Performs the following work activities with supervision:

• Addition or removal of common systems equipment and hardware
• Addition or removal of wiring connections on non-working equipment
• Lead verification and continuity testing
• Analysis of job specifications, drawings, and documentation
• Circuit modifications
• Power transition work
• Addition or removal of batteries
• Addition or removal of circuits on working power distribution sources

· Adheres to the installation methods and standards per Telcordia GR-1275-CORE and/or customers' installation standards

· Demonstrates proper operation of basic tools and test equipment

· Supplies and organizes trucks with all equipment necessary to perform job functions at various sites.

· Continually trains and develops to advance to next levels of Installation and Service Technician

· Adheres to all company and industry safety policies and procedures

· Adheres to the applicable customer, industry and manufacturers maintenance/installation methods and standards

· Proactively stays up to date on safety training, compliance and knowledge of HAZ MAT and DOT requirements

· Perform other assignments as assigned

Note: This position SHALL NOT perform work operations or job activities on working equipment or live circuits without the direct supervision of a qualified Level IV Technician.

Skills/Knowledge

· Ability to take direction, communication and supervision from Project Manager, Service Manager and upper levels of management

· Excellent communication and customer service skills

· Excellent attendance record

· Demonstrates proper use of material handling equipment

· Demonstrates basic electrical knowledge experience

· Demonstrates proper operation of basic tools and test equipment

· Proactively stays up to date on safety training, compliance and knowledge of HAZ MAT and DOT requirements

· Adheres to company policies as stated in the Employee Handbook and Safety Policy

Personal Attributes

· Demonstrates honesty and integrity in work and relationships

· Demonstrates servant leadership principles with internal and external customers

· Demonstrates innovation/creativity in work

· Possesses strong work ethic and takes ownership of both company and client goals/objectives

· Focused on understanding, meeting, and exceeding customer expectations

· Focused on collaboration and teamwork for the mutual success of the company and its employees

Travel expectations

· Up to 75% depending on customer needs

Qualifications:

· High school diploma

· Must have a minimum of 1-2 years of experience or equivalent experience as determined by HMC management

· Ability to work at various heights

· Ability to lift items greater than 25lbs (and up to 150 lbs.) repetitively on a regular basis

· Ability to maintain a valid driver's license

· Ability to obtain Class C Commercial Driver's License with Hazardous Material Endorsement

· Must pass a physical exam, background check and pre-employment drug screening

At HM Cragg, we invest in your growth with training, tuition assistance, and development opportunities, including the potential for advancement within the company. As an employee-owner, you'll receive shares of stock in our company each year that you meet eligibility requirements. You'll enjoy additional benefits such as PTO and paid holidays, company-paid Life and Disability insurance, 401k match, and contributions to Medical, Dental, and Vision Insurance.