Customer Service Representative

Job Description

Position Summary

A growing manufacturing organization is seeking a proactive and detail-oriented Customer Service Representative (CSR) to support a rapidly expanding customer base and internal sales operations. This role plays a key part in the order-to-shipment lifecycle, serving as a central point of contact for customers while ensuring accuracy, efficiency, and exceptional service throughout the order management process.

The ideal candidate is highly organized, customer-focused, and experienced in managing orders within an ERP-driven environment.

Key Responsibilities

• Enter and process customer purchase orders accurately within the ERP system
• Manage order flow from initial entry through shipment and delivery
• Communicate proactively with customers regarding order status, timelines, and changes
• Serve as the primary point of contact for customer inquiries, issue resolution, and follow-up
• Coordinate closely with Sales, Operations, Production, and Logistics teams
• Monitor backorders, inventory availability, and shipment schedules
• Maintain accurate and up-to-date customer and order documentation
• Support credit review and approval processes as needed

Required Qualifications

Preferred Qualifications

Core Competencies

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