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Service Scheduler
Service SchedulerSuburban Pest Control • Yonkers, New York, United States
Service Scheduler

Service Scheduler

Suburban Pest Control • Yonkers, New York, United States
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Job Title : Service Scheduler & Customer Coordinator.

Company : Suburban Pest Control.

Location : Yonkers, NY.

Job Summary :

Suburban Pest Control is seeking a detail-oriented and customer-focused Service Scheduler to coordinate pest control appointments across residential and commercial accounts. This role is essential to ensuring timely service delivery, technician efficiency, and high customer satisfaction.

Key Responsibilities :

  • Schedule pest control services based on technician availability, customer preferences, and service urgency.
  • Communicate with clients to confirm appointments, provide service details, and handle rescheduling.
  • Optimize technician routes for efficiency and coverage across Yonkers, Westchester, Manhattan, Brooklyn, and Bronx.
  • Maintain accurate records in scheduling and CRM systems.
  • Collaborate with field supervisors and customer service representatives to resolve scheduling conflicts.
  • Monitor service progress and proactively adjust schedules as needed.
  • Support inventory tracking and technician dispatching.

Qualifications :

  • High school diploma or equivalent; associate degree preferred.
  • 1–2 years of experience in scheduling, dispatching, or customer service.
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency with scheduling software (e.g., PestPac, ServiceTitan, or similar).
  • Ability to work in a fast-paced, team-oriented environment.

    • Preferred Skills :

  • Familiarity with pest control services and terminology.
  • Experience in route optimization and technician coordination.
  • Bilingual (English / Spanish) is a plus.

    • Benefits :

  • Competitive hourly pay ($21–$26 / hour based on experience).
  • Health, dental, and vision insurance.
  • Paid holidays and time off.
  • 401(k) with company match.
  • On-the-job training and career advancement opportunities.
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