Customer Service Representative

Customer Service / Supply Chain Representative

Howmet Fastening Systems is looking for a Customer Service / Supply Chain Representative to join our Sales / Marketing Department in Waco, TX. This role performs all Supply Chain Analyst activities including : processing customer demand (via purchase orders, customer portals, or EDI communication), responding to new & existing customer supply chain actions, and addressing customer questions / concerns appropriately.

Responsibilities :

• Provides timely and professional service to assigned customer or distributor accounts using appropriate processes and communication channels
• Actively targets prospective customers based on relevant sources, both remotely and in person as necessary, to qualify leads and sell Howmet products
• Handles inbound sales lead calls to convert into new business
• Receives, enters and edits sales orders and changes thereto in accordance with company procedures
• Checks stock and future production for customers and distributors
• Answers general inquiries concerning open orders
• Receives, responds to and routes requests for quotations as appropriate
• Receives, responds to and routes requests for technical information, sales literature, material certifications and returned material
• Uses knowledge of product, availability and customer need to best fill the order, coordinates with appropriate internal resources to answer more advanced questions
• Researches customer charge-backs and administers appropriate actions
• Works to improve knowledge of product and processes on a continual basis
• Advises Marketing Department and field sales representatives of significant information learned in customer correspondence
• Ensures that all work activities are performed in accordance with established safety and environmental standards
• Continuously seeks improved techniques for performing job duties and engages with peers to learn and share best practices as they emerge
• Maintains full compliance with Company policies and procedures and conducts all activities in accordance with the company Code of Conduct
• Performs other duties as assigned

Qualifications :

Howmet Aerospace Inc. (NYSE : HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $7.4 Billion in revenue in 2024, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers' success and making a positive impact on the world.

Howmet is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics.