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Customer Experience Coordinator
Customer Experience CoordinatorUnified Group Services • Anderson, California, USA
Customer Experience Coordinator

Customer Experience Coordinator

Unified Group Services • Anderson, California, USA
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Our vibrant team at Unified Group Services is hiring an outgoing flexible and collaborative person to join our Anderson IN office as a full-time Customer Experience Coordinator! This administrative position provides invaluable support to our account executives and wellness team to elevate our customer service initiatives and enhance the member experience. Keep reading to learn how you can get started in this rewarding opportunity!

WHY JOIN US

Heres what we offer to ensure that you have a thriving successful career :

  • Competitive experience-based hourly wage
  • Health dental and vision insurance
  • 401(k) with company match
  • Education assistance
  • Employee assistance program
  • PTO
  • Growth opportunities
  • HSA / FSA
  • Life insurance
  • Short- and long-term disability coverage
  • Wellness programs
  • Sponsored health clinic
  • Company parties

WHO ARE WE

At Unified Group Services we take care of the customer and then some! Established in 1996 were a proud full-service third-party administrator (TPA) for self-funded group health insurance plans. Our mission is centered on you-whether youre a customer or a team member-because we believe that great service starts with a great culture. We empower our customers with innovative programs cutting-edge technology and trusted partnerships that help control healthcare costs while ensuring access to top-tier benefits. Every service we deliver is backed by a professional experienced team that provides personal attention with speed and care. We dont just talk about our values-we live them training every employee to uphold the principles that have guided us from the beginning. If youre looking to join a company where your work truly makes a difference Unified Group Services is the place to be.

WHAT ARE THE HOURS

The standard schedule goes from 8 : 00 am to 5 : 00 pm Monday through Friday with overtime available.

WHAT WILL YOU DO

Our Customer Experience Coordinator is the go-to support person for account executives and our wellness team stepping in as needed to help with a wide variety of administrative and customer service responsibilities. From supporting customer communication and event logistics to maintaining administrative files and wellness initiatives youll play a very active role in our office. Youll be responsible for :

  • Updating customer information and coordinating broker communication
  • Assisting with bulk / regulatory communication including compliance-related forms company announcements product rollouts and wellness activities
  • Drafting and proofreading professional correspondence marketing materials and other resources
  • Coordinating logistics for internal meetings benefit fairs onsite visits and vendor meetings
  • Overseeing customer recognition activities including welcoming new members and celebrating milestones
  • Supporting various projects to ensure timelines and deliverables are met
  • Elevating the member experience and delivering incredible customer service

    • IS THIS THE OPPORTUNITY FOR YOU

    Customer Experience Coordinator Requirements :

  • Ability to handle sensitive information and follow HIPAA regulations
  • Ability to learn and master internal systems
  • Ability to prioritize tasks and manage time efficiently
  • Ability to work independently and collaborate with a team
  • Proficiency in Microsoft Office applications like Outlook
  • Written and verbal communication skills
  • Organizational skills and attention to detail
  • Professional attitude and reliable work ethic
  • High school diploma or equivalent

    • Additional Qualifications :

  • Customer service administrative support or account coordination experience
  • Experience in the healthcare insurance or employee benefits industries
  • Some college coursework

    • Fill out our initial application to become our Customer Experience Coordinator!

    Must have the ability to pass a Background Check and Drug Screening.

    Required Experience :

    IC

    Key Skills

    Computer Science,user experience,User Interface,SME,CSS,Interaction Design,Windows,Android,Usability Studies,Visual Design,HTML,User Research,JavaScript,Web Services,Wireframes

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Customer Experience Coordinator • Anderson, California, USA

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