Lead Field Service Representative - 5481

Job Description

Job Description

Daniels Health is searching for a customer service oriented individual to join us as a Lead Field Service Representative . This position is responsible for assisting the Field Service Supervisor with day-to-day supervision of field service representatives. This includes backfilling for any customer locations and managing the inspection and servicing of all products within an assigned hospital or medical center and providing management support to the field service representatives as needed. The Lead Field Service Representative will team up daily with the Field Service Supervisor, drivers, operations personnel, sales teams, and corporate support staff to deliver Daniels quality service to our customers. Through this essential service, you help create a safer healthcare environment for both patients and hospital staff!

All Bon Secours Mercy Health Hospital and University Hospital

Traveling in Toledo, Lorain, Youngstown, Cleveland area, and Firelands in Sandusky

What will your job involve?

• Backfilling for field service representatives :
• Travels to applicable service sites as needed
• Arrives on-time at facility in Daniels-appropriate uniform and checks in with EVS staff on arrival / departure. Checks in and out of shifts using our time tracking software
• Ensures staging area is neat and orderly and all delivery equipment is in working order
• Checks and services containers throughout hospital according to Daily Service Schedule
• Exchanges containers, loads transporters with full containers, and transports full containers to storage area to replace cart with empty containers
• Stays in consistent communication with field service supervisor on quality of containers, issues, and status of service schedule
• Periodically communicates with nurses, nurse managers, environmental services mangers, and other stakeholder regarding current needs
• Lifting containers weighing up to 40 lbs
• Pushing / pulling wheeled transporters and / or palletized product up to approximately 300 lbs
• Providing management support for field service representatives including but not limited to :
• Addresses and resolves concerns
• Evaluates service and provides training as needed for field service representatives
• Provides clinical staff training for standard and premium accounts
• Is readily available for servicing emergencies state-wide
• Shadows representatives as needed to ensure quality service
• Performing waste audits as needed
• Leads and / or assists with customer installs

What are we looking for?

Why work for us?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.