Digital Navigator

Description

The Office of Broadband and Digital Inclusion is hiring for a Digital Navigator. In this role, you will make a difference in the community, grow in your understanding of the services and support Hennepin County provides to residents, and foster relationships with internal and external partners.

The Digital Navigator provides individualized or small group assistance to Hennepin County residents who need affordable home internet service, computers, and/or coaching in introductory digital skills to help residents become effective technology users.

Location and hours:
This position will be hybrid providing one-on-one and group assistance to Hennepin County clients with technology-related needs and will have the ability to work remotely as job duties require. Travel to various sites and community partner facilities in Hennepin County is required. Work hours will be Monday through Friday from 8 a.m. to 5:00 p.m. with some flexibility. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.
About this position type: This is a full-time, benefit earning position.
This position is internally classified as a Case Management Assistant.
Click hereto view the job classification specification. In this position, you will:

• Receive, return, or initiate in-person, phone or email contact for residents seeking technology assistance or clients referred by other county staff.
• Assess information submitted by or, on behalf of, residents regarding their eligibility for relevant county, state, and federal programs that offer low-cost technology or internet service plans.
• Conduct technology needs assessments with residents to determine current technology access, barriers, and needs. Make recommendations on appropriate device, connectivity, and training options.
• Connect internal stakeholders and residents with community organizations that provide training, services, and other resources that facilitate digital literacy.
• Help distribute computers and/or hotspots to eligible residents; support their technology use by orienting recipients to the device(s) and providing basic training and online safety best practices.
• Assist in collecting data and contribute to the evaluation and continuous improvement of the programs offered by the county.
• Assist in carrying out other projects and tasks within the Office of Broadband and Digital Inclusion.

Need to have:

• One of the following:Two years or more of responsible, paid social service experience providing direct client service.A two-year human services certificate.Two years or more of college coursework in the behavioral sciences.
• Ability to bend, lift, and carry up to 25 pounds with or without a reasonable accommodation.

Nice to have:

• Experience:Providing customer service to individuals of various cultural backgrounds.Working with the community, civic engagement, and/or volunteering.Teaching clients or individuals with basic technology skills. Using Tech Needs Assessment application.
• Ability to communicate fluently in a second language in addition to English, both verbally and in writing.

In addition to English, candidates with fluency in another language are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual duties and pay.