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IT Operations Professional 3
IT Operations Professional 3TekWissen LLC • Walpole, Massachusetts, USA
IT Operations Professional 3

IT Operations Professional 3

TekWissen LLC • Walpole, Massachusetts, USA
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  • [job_card.full_time]
  • [job_card.temporary]
[job_card.job_description]

Overview :

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide The opportunity below is with one of our clients a leading global medical technology company. This organization provides a wide range of diagnostic imaging and laboratory diagnostics as well as advanced therapies and digital health services. Its solutions span prevention and early detection through diagnosis treatment and follow-up care empowering healthcare providers worldwide.

Job Title : IT Operations Professional 3

Location : Walpole MA 02032

Duration : 12 Months

Job Type : Temporary Assignment

Work Type : Onsite

Job Description : High Level :

  • Qualified candidate will be responsible for daily IT support of PCs (Laptop and Desktop) Networking & Servers physical topology cabling and troubleshooting and specific manufacturing facility IT device support such printers and handheld scanners etc.
  • Candidate will need to be physically able to walkaround the large facility on a daily basis for spot checks / rounds and device troubleshooting and also be able to lift 50lbs with respective to Datacenter servers and switch infrastructure installation and decommission.
  • Candidate will need superior customer service skills and able to interact with a wide range of users with varying IT skill levels.

Specifics :

  • Intake and resolution of Level 1 / 2 IT issues through a shared and remote support follow the sun model
  • Complex IT problem solving and investigation of recurring IT issues
  • Resolving on premise IT issues that may arise or be dispatched to your local location
  • Staying up to date on the latest IT service offerings ITSM portals active migration projects and technical resolutions affecting our user base
  • Escalating any unresolved issues and / or Major Incidents to the Site Management Infrastructure (SMI) team
  • You have excellent communication skills (written verbal) focused on translation of IT technical resolutions to end user business language
  • L1 / L2 deep technical problem-solving capability in many facets of Information Technology
  • Mid-Level Experience with End User Computing Datacenter Technologies and Networking
  • You work effectively in global multi-cultural teams
  • Solid professional judgment and ability to escalate unresolved issues to appropriate management in a timely fashion
  • Bachelor s degree or equivalent experience required
  • Minimum of 3-5 years of experience with IT Deskside Support and / or IT Systems Analyst role(s)

    • Technical :

  • Win10 / Win11 Client expertise with Office 365 in an Enterprise environment
  • Network diagnostics TCP / IP DHCP reservations console access and troubleshooting capability including VLAN knowledge
  • Server configuration iLO setup vulnerability remediation
  • Mobile Device troubleshooting and configuration (Android and IOS)
  • Manufacturing facility devices (label printer handheld WIFI devices and instruments)
  • Intune / Azure AD experience
  • Identity management including multifactor authentication setup
  • PC migration application installation and data copy
  • Service NOW incident and request management

    • TekWissen Group is an equal opportunity employer supporting workforce diversity.

    Key Skills

    Environment,Fund Management,Cabling,J2EE,Document Control Management

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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