Customer Service Rep / Account Manager

Job Description

Job Description

Job Title : Account Manager

Location : Dallas, Texas

Reports to : Director of Client Services

Job Description for Client Services, but not limited to :

Handle the day to day services for the clients of SDM / SDS. Interact with all departments, including lettershop, warehouse and Data / imaging. Effectively communicate the status on a daily basis in the meetings held.

Responsibilities include :

• Delivery of the client's jobs on budget, on time and with the highest level of service and quality.
• Building relationships with clients and the development of communication channels to ensure smooth workflow.
• Working with Clients, Sales and Data / Production Managers to source, produce, and manage print and direct mail campaigns.
• Being the liaison between internal departments, clients and vendors to ensure quality, on-time delivery
• Gathering job requirements, project quoting and procurement of print for direct mail projects, including lettershop and postage responsibilities.
• Direct mail and commercial print buying - including offset printing (web, sheet-fed, continuous form, and inline finishing); digital printing.
• Writing accurate, clear and concise data, text & lettershop instructions for complex direct mail campaigns.
• Preparing work orders, trim / fold and inserting samples for production
• Validating data, print, imaging, and lettershop accuracy via client approvals and sign off approvals
• Knowledge of postal regulations and the ability to work with USPS personnel for Mail Piece Design approval.
• Managing all facets of job production, delivery and invoicing.
• The ability to excel within fast paced, high energy environments.
• Consistently exceed client expectations and provide superior customer service. Other duties as assigned.