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Call By Call Manager
Call By Call ManagerJake's Heating, Air, & Plumbing • Knightstown, IN, US
Call By Call Manager

Call By Call Manager

Jake's Heating, Air, & Plumbing • Knightstown, IN, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Jake’s Heating, Air & Plumbing is looking for a Dispatcher / Call By Call Manager  who thrives in the middle of the action. If you know how to manage chaos, support technicians, and keep operations running like a well-oiled machine, this is your spot.

We’re a family-owned HVAC and plumbing company that’s been proudly serving our community since 2006. We take pride in delivering top-quality plumbing services and home comfort solutions our customers can count on.

Your Role

As the Dispatcher, you’ll be the operational hub — managing service calls in real time, dispatching technicians, analyzing ticket performance, and making sure every job runs smoothly from start to finish.

Responsibilities

  • Monitor and manage incoming HVAC and plumbing service calls in real time
  • Dispatch technicians based on availability, proximity, and job priority
  • Conduct post-call reviews with technicians on job performance and ticket details
  • Provide field support, pricing guidance, and quick decision-making when needed
  • Communicate with customers for scheduling, updates, and satisfaction follow-up
  • Track job progress, materials used, and technician productivity metrics
  • Collaborate with the office team for accurate billing and customer records
  • Identify upsell opportunities and coach technicians to improve performance
  • Maintain daily summaries and logs to measure success

What You’ll Need

  • Prior experience in dispatching, service coordination, or call center operations (HVAC or plumbing preferred)
  • Strong multitasking, communication, and organizational skills
  • Ability to stay calm under pressure and solve problems quickly
  • Familiarity with plumbing or HVAC service terminology is a plus
  • Comfortable using scheduling software and CRMs (ServiceTitan experience preferred)
  • Team-focused mindset with a customer-first attitude

    • Why You’ll Love Working Here

  • Performance-based bonuses or commissions
  • Consistent daytime schedule with predictable hours
  • Career growth opportunities and leadership development
  • Positive, supportive, and fast-paced work environment
  • Work with a trusted, family-owned company that’s been serving the community since 2006
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