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VV - HELP DESK ASSOCIATE (RECEPTION)
VV - HELP DESK ASSOCIATE (RECEPTION)ISMIRA Recruitment Agency • San Francisco, CA, US
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VV - HELP DESK ASSOCIATE (RECEPTION)

VV - HELP DESK ASSOCIATE (RECEPTION)

ISMIRA Recruitment Agency • San Francisco, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

AHOY, DEAR CANDIDATES!

ISMIRA Agency actively recruiting for position Help Desk Associate for Virgin Voyages!

Work Conditions :

  • Work on board brand new company vessels
  • Be a part of special Virgin Voyage's lifestyle and philosophy and grow together
  • Contract length - 4-6 months for most positions, for entry positions - 7 months
  • Free food, accommodation, coffee + soft drinks and also wifi (though limited speed) for crew
  • The employer is going to provide or reimburse expenses for the following : STCW certification, joining tickets, pre-employment medical examination (PEME), necessary visas, joining expenses, such as transfers, hotel accommodations, subsistence

What You'll Be Up To :

  • Provides a positive impression to every Sailor and aims to recognize everyone by name
  • Maintains positive Sailor relations at all times
  • Processes all Sailors at embarkation according to company standards to include check-in, collecting passports / other documents and issuing boarding cards
  • Keeps and maintains accurate records of discussions / correspondence with guests and communicates all complaints onboard to Guest Service Director
  • Assists in carrying out administration for the vessel's Customs and Immigration clearances along with ship's documentation when entering / leaving port
  • Assists in organizing the preparation and processing of all administrative requirements for guests throughout the voyage such as embarkation / disembarkation activities
  • Carries out cash transactions required by Sailors
  • Responsible for balancing of their cash fund daily
  • Receive and inventory lost and found items and maintain a log of all found items and report lost items
  • Ensure the Help Desk area is kept clean, presentable and in an orderly manner at all times
  • Prepares and updates berthing lists, gift orders, special notes, and guest lists
  • Provides information and assistance to Sailors and is familiar with all cruise services / features and activations to respond to Sailor inquiries.

    • Superpowers Required :

  • Minimum 2 years recent experience in the same role onboard a Premium Cruise ship or 4 / 5 star hotel / resort.
  • Passionate about people and able to handle sailor complaints with a smile!
  • All certificates as required by the STCW code for this position.
  • Strong written & verbal English skills

    • Note : Nationalities that we can process : ???????? ???????? ???????? ???????? ???????? ???????? ???????? ???????? ???????? ???????? ???????? ???????? ???????? ???????? ???????? ????????

    Last updated : August 30, 2023

    You can submit your Resume here pushing APPLY TO POSITION button below OR if it does not work you may forward CV to APPLY@ISMIRA.LT (without gaps)

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