Client Manager Employee Benefits

Responsibilities

• Act as the initial point of contact for Clients, Carriers and others on the Client Service Team in the following areas : RFP review and preparation. Analysis of utilization reports, carrier reports and claims data and trends. COBRA, HIPAA and coordination of 5500 data. Work closely with and instruct carrier representatives to ensure smooth implementation of new plans. Ensure required plan information and materials are sent to the client in a timely manner.
• Guide and mentor Benefit Analysts throughout the process of gathering Client census and benefit plan information used to prepare materials for new business presentations, renewals and open enrollment meetings. Explain client needs and concerns focusing on how various plan designs and rmendations address those issues. Review renewals, new business presentations, and open enrollment materials to ensure they are accurate andplete in content, arepliant withpany and regulatory guidelines, and reflect a professional appearance. Ensure that client files and documentation are maintained according to policy and procedures, and consistent with Marsh & McLennan professional standards.
• Develop analytical, customer service andmunication skills needed to perform as a Client Executive Service. Present to Client Service or Sales Executive the financial measures used to predict and analyze plan benefit costs, and the factors which influence those costs and premium rates. Under the guidance of the Client Executive Service, participate in prospect and renewal meetings to learn client needs, challenges and concerns. Learn best practices to present renewal oues to the client and provide rmendations based on the findings with the ultimate goal being to take on these responsibilities. Conduct employee open enrollment meetings tomunicate benefit options. Respond to and resolve routine issues the client may encounter regarding receipt of benefit services and coverage questions.
• Keep Client Executive Service apprised of potential E&O concerns and client dissatisfaction. Strategize with Client Executive Service to develop possible resolutions and proactive solutions to avoid continued or future problems.

Education and / or Experience

Work Environment & Physical Demands

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The applicable base salary range for this role is $63,100 to $117,500.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer apetitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs. Job ID R_314106