Member Education Program Specialist

Job Description

Job Description

• We are currently hiring for one position that may be based out of either our Florida or California office locations. While we are considering candidates from both coasts, only one role will be filled.

Partners Federal Credit Union — Where careers thrive, work-life balance matters, and our mission profoundly impacts our Members.

For 65 years, Partners Federal Credit Union has delivered The Partners Difference to more than 175,000 members, providing the highest levels of service, value, access, and convenience.

At Partners, our people are the heart of everything we do. We attract, develop, and empower exceptional talent—individuals who are inspired by our Members’ financial dreams and committed to meaningful work.

Whether you’re offering products that change lives, creating member experiences that bring joy, or driving innovation that pushes us forward, we want every individual at Partners to feel connected to their work in a meaningful way.

Here, you’ll find more than just a job. You’ll discover a culture where you can grow your career, find balance, and make a difference. And as the credit union for The Walt Disney Company, our exclusive connection ensures best-in-class benefits and perks—because we believe that when people feel supported, they thrive.

Join us—and experience what it means to truly love what you do.

The Member Education Program Specialist supports the successful execution of Partners’ Path to Financial Stability program. This role manages the operational, tracking, and communication functions that ensure participants stay engaged, meet key milestones, and achieve their financial goals. The Specialist will oversee backend processes, maintain program data and platforms, coordinate participant communications, and partner closely with the Education & Development team to create a consistent, high-quality experience from enrollment to completion.

Principal Responsibilities :

Program Operations

Participant Tracking & Progress Management

Data, Reporting & Compliance

Cross-Functional Collaboration

Continuous Improvement

Additional Responsibilities :

KNOWLEDGE & SKILLS

Minimum Education Required to Perform Job :

High School or GED

Minimum Years of Relevant Work Experience Required to Perform Job Upon Hire :

2 to 5 years

Specific Experience Required :

Experience in program coordination, project support, financial education, member experience, training and development or operations preferred

Other Training, Technical Skills, or Knowledge Required :

Shift Work :

Employee is non-exempt, generally Mon-Fri day shifts but may be required to work evenings, weekends, and holidays as needed.

Physical Demands & Environmental / Working Conditions :

This position is performed primarily in a traditional office or bank / credit union setting, in a hybrid role that will require in-office workdays, frequent branch visits and ability to work effectively on remote days. May be required to work nights and weekends

This position requires the ability to :

Disclaimer

The information contained in this job description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The hiring range for this position in Florida is $62,800 to $94,200 per year and in California is $70,960 to $106,440. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and / or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and / or other benefits, dependent on the level and position offered.

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