Commercial Lines Customer Service Representative

Job Description

Job Description

About Us

Founded in 1981, Loman-Ray Insurance Group, LLC, is an independent insurance headquartered in Central Illinois. Throughout the decades, Loman-Ray excelled at serving the needs of educators, farmers, group health clients, and families of all shapes and sizes, providing value and building personal, trusted relationships. In 2016, Loman-Ray announced a new logo to represent the nature of the agency's identity and capture what makes our team unique. The shield symbolizes our dedicated employees, each genuinely vested in our insureds' well-being and ready to protect their best interests. Each section of the shield represents the categories of insurance we provide : life, health, home, auto, commercial, and farm insurance. The shield brings all of these together into one entity – Loman-Ray Insurance Group, LLC.

Today, Loman-Ray continues to grow, offering multiple insurance lines from dozens of proven providers. Carefully selected mergers have helped Loman-Ray enter new communities across Illinois and to develop a growing staff of experienced insurance professionals.

Commercial Lines Customer Service Representative

Position Summary :

The primary function of this role is to deliver high-quality service to commercial insurance clients by assisting with their policy and account needs. This role plays a critical part in maintaining client satisfaction, ensuring accurate policy servicing, and supporting the agency team. The representative handles day-to-day account management, responds to inquiries, and provides timely, accurate information to clients and carriers. The ideal candidate demonstrates excellent communication skills, strong attention to detail, and a commitment to providing a positive client experience.

Key Responsibilities :

Client Service & Account Management

• Respond promptly and professionally to client inquiries via phone, email, or in person.
• Provide guidance on commercial policy coverages, billing questions, and claim status updates.
• Ensure timely follow-up and resolution of client issues to maintain high service standards.
• Maintain proactive communication to identify client needs and recommend appropriate solutions.
• Document all client interactions and transactions accurately in the agency management system.

Policy Processing & Documentation

Renewals & Carrier Coordination

Team Collaboration

Qualifications :

Hours : Monday-Friday, 8 : 30am-4 : 30pm

Office Locations :

Benefits :

No Solicitation Notification to Agencies : Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.