Customer Service Representative Travel (Remote)

About the Role We are looking for a Customer Service

Representative – Travel to support clients throughout their

vacation planning and booking process. In this role, you will be

the primary point of contact for travelers—answering questions,

handling updates, providing information, and ensuring each client

enjoys a smooth, stress-free experience from start to finish. At HB

Travels Agency USA, we focus on delivering personalized, reliable

service to travelers nationwide. Key Responsibilities Respond to

customer inquiries via email, phone, and messaging platforms in a

timely, professional manner. Assist clients with travel planning,

booking changes, cancellations, and special accommodation requests.

Provide accurate and current information regarding destinations,

travel requirements, and agency procedures. Maintain organized

client records and ensure smooth communication throughout the

booking process. Follow up with clients prior to travel and after

their trip to confirm details and gather feedback. Resolve concerns

with empathy, patience, and effective problem-solving. Benefits

Fully remote flexibility – work from any location with a schedule

that suits your lifestyle. Travel perks and access to discounted

industry rates. Training and continuous support to help you grow in

the travel and customer service field. A supportive, team-oriented

environment dedicated to exceptional client care. What We’re

Looking For Strong written and verbal communication skills.

Customer service experience; travel, tourism, or hospitality

experience is a plus. High attention to detail and excellent

organizational skills. Ability to learn new systems and booking

tools quickly. A positive, client-focused attitude and genuine

interest in helping traveler