Virtual Business Banker II

Virtual Business Banker II

The Virtual Business Banker II (VBB II) is responsible for daily operations execution and support of inbound / outbound phone-based retention and sales effort occurring within a phone based environment. VBB II will focus attention on proactively retaining and deepening an existing portfolio of complex and high net worth small business owner relationships through retaining and cross selling additional business products and services. The VBB II will be expected to build relationships which in turn may lead to sourcing additional products and services through outbound phone activities. The VBB II should have an understanding of the complex business cash flow cycle and apply advanced business credit sales skills to the client interaction using an existing multi touch client contact strategy and sales process. These customers are typically Business Banker customers including complex Business Banker Manager Sr. Manager and Director portfolios.

General Responsibilities :

Responsible for relationship management retention and deepening of the assigned book of business as well as acquiring new relationships through assigned leads referrals sales campaigns etc.

Build and foster a strong team of partners through the interaction model to best support customers (Treasury Management Officer Merchant Services Business Card Reps Market Credit Exec Sales Support).

Exhibits the ability to successfully multitask in a virtual setting while proactively engaging clients and prospects.

Efficiently navigate customer relationship management software as well as other relevant applications simultaneously.

Actively utilizes Sales Relationship Management system with calls pipeline activities and sales results.

Maintains a regular calling cadence on clients and leads in order to generate high quality new deposit treasury and lending business to achieve or exceed targets.

Demonstrates proficient understanding of complex business cash flow cycle including treasury management operating cash flow and business financial statements.

Assesses customer needs and recommends alternative products or solutions through defined sales processes.

Effectively establish rapport with clients and prospects maintain a clear product and service knowledge skill set to adequately understand the business operating model and recommend the appropriate product solution.

Refers customer to appropriate channel for complex Treasury Management and Merchant Service product needs and follow up to ensure products / accounts are opened and engaged.

Understands proper problem resolution and refers servicing issues to the appropriate servicing call center or support associate.

Holds accountability for the execution of risk management / compliance protocols within the sales process and in all client and prospect interactions.

Adherence to all regulatory requirements as well as internal policies and procedures.

Collaborate on various special projects or initiatives as assigned.

Holds self & others accountable for demonstrating Capital Ones values in interactions with peers customers direct reports & supervisors .

Basic Qualifications :

At least 2 years of Business Banking experience

Preferred Qualifications :

5 years Business Banking experience

1 year of phone based sales experience

Formal credit training

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Sales Territory : $115200 - $131500 for Virtual Business Banker II

Richmond VA : $115200 - $131500 for Virtual Business Banker II

New York NY : $138300 - $157800 for Virtual Business Banker II

McLean VA : $126700 - $144600 for Virtual Business Banker II

Plano TX : $115200 - $131500 for Virtual Business Banker II

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE including disability / vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital Ones recruiting process please send an email to

Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Key Skills

Sales Experience,Presentation Skills,Financial Services,Customer Service,Financial Acumen,Fraud,Math,Military Experience,Banking,Upselling,Cash Handling,RMF

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 138300 - 157800