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Regional Field Service Manager EUK
Regional Field Service Manager EUKIntertape Polymer Group • Soest, DEU
Regional Field Service Manager EUK

Regional Field Service Manager EUK

Intertape Polymer Group • Soest, DEU
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Position Purpose

: Support and grow the field service organization by providing high customer satisfaction both internally and externally while meeting company objectives.

Principle Accountabilities

  • Develop and manage a field service organization in support of an installed base of Better Packages/IPG packaging equipment in EUK.
  • Provide overall leadership to field service organization including hiring, performance management, capacity planning, training, scheduling, etc.
  • With team members, achieve department goals, communicate business updates, engage and implement applicable input, and lead personnel development. Monitor and propose staffing needs.
  • Foster a culture of professionalism within the organization furthering Better Package/IPG's position as the leader in packaging solutions.
  • Make recommendations and design policies and rules that will reduce the costs and improve the efficiency of the services
  • Develop, propose, and negotiate service contracts.
  • Partner with sales leadership to manage capacity and grow service revenue.
  • Lead in the development of specifications, selection, and deployment of all required field service management tools.
  • Support field service management process and reporting standards to ensure client needs have been met or exceeded
  • Develop and execute continuous improvement and regional service initiatives and metrics.
  • Serve as primary customer interface, providing resolutions and solutions, presentations, and facilitating additional services.
  • Support and achieve service budget
  • Support internal staff, service technicians, customers, and sales staff with technical questions.
  • Conduct site audits and safety inspections to ensure company and customer objectives are achieved as well as an adequate supply of spare parts are maintained.
  • Liaise with Field Service Supervisors to appraise employee performance regarding promotions, transfers, and work assignments.
  • Guide train and develop lower-level management and supervisors.
  • Upholds company standards of excellence and service guaranteeing quality performance.
  • Other duties as assigned.

Essential Skills and Experience


  • Technical degree or equivalent combination of school and experience, plus 5 years related technical field service experience and 7 years in a leadership position.
  • An inclusive, empowering leadership style with team-building and motivational abilities. Proven organizational planning and development experience. Well organized with ability to lead effectively in a fast-paced environment.
  • Experience leading and growing a decentralized technical workforce.
  • Experience deploying / implementing / utilizing field service management software.
  • Outstanding listening and communication (written and verbal), collaboration, and problem-solving skills.
  • Customer service skills in the areas of handling disputes and treating customers with care.
  • Ability to generate and present a variety of information displaying regional performance and metrics.
  • Proficient in Microsoft Office Suite.
  • Must have an active and valid EU/UK driver's license and ability to pass a background check and medical
  • Willing to travel approximately up to 70% of the time.
  • Must be based in the UK or Germany
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Regional Field Service Manager EUK • Soest, DEU

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