Cash Posting & Credit Supervisor

Job Description

Cash Posting & Credit Supervisor

Contract : 3-+ months

Onsite for training, then Hybrid - Boston, MA 02115

Hourly rate range : $28.50-38.50 / hr depending upon experience

Must Haves :

High school diploma / GED required

3+ years of experience in cash posting, cash reconciliations and credit balance resolution

Healthcare / finance experience

Preferred : Bachelors degree

Epic payment posting certification preferred

Job Summary

The Supervisor, Cash & Credit oversees daily payment posting and credit balance operations to ensure timely, accurate reconciliation of all incoming payments and compliance with regulatory and organizational requirements.

Key Responsibilities

• Manage day-to-day cash posting and credit balance workflows, ensuring all payments are posted, reconciled, and maintained in compliance with payer and regulatory guidelines.
• Oversee processing of payment batches—including denials, contractual adjustments, and guarantor payments—and ensure all batches are balanced and closed on time.
• Review and analyze Explanation of Benefits (EOBs), verifying co-pays, deductibles, co-insurance, adjustments, and denials to ensure accurate patient account balances.
• Lead efforts to resolve posting or cash balance discrepancies, ensuring issues and resolutions are fully documented for audit readiness.
• Monitor key performance indicators related to timeliness, accuracy, and backlogs, and provide training and guidance to improve team performance.
• Prepare and evaluate cash performance reports, offering insights on trends, gaps, and improvement opportunities while addressing escalated posting issues.
• Review and approve refund and retraction requests within established authority levels.