Talent.com
Automotive Customer Service Advisor
Automotive Customer Service AdvisorPep Boys • Santa Ana, CA, US
[error_messages.no_longer_accepting]
Automotive Customer Service Advisor

Automotive Customer Service Advisor

Pep Boys • Santa Ana, CA, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.part_time]
[job_card.job_description]

Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

  • First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
  • Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
  • Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
  • Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
  • Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
  • Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
  • Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
  • In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
  • Maintain an organized and neat shop.
  • Adhere to all company policies, procedures, safety and environmental rules.
  • Other duties as assigned.

Knowledge, Skills, and Abilities

  • High school diploma or equivalent required.
  • Valid Driver's License.
  • One year of related experience in the automotive service environment.
  • One year of sales experience preferred.
  • Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
  • Strong verbal communication skills.
  • Strong customer service skills.
  • Ability to work Days, Nights, Weekends, Holidays.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

  • Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  • Climb up and down ladders to retrieve and stock merchandise.
  • Communicate effectively in person, by telephone, or by using telecommunications equipment.
  • Enters and locates information on computer.
  • Presents information to small and large groups.
  • Visually verifies information, often in small print.
  • Safely operates a motor vehicle.

Benefits

  • Medical, dental, and vision benefits
  • Life insurance
  • Short Term Disability
  • Supplemental benefits
  • 401(k) with company match
  • PTO and holiday pay
  • On-demand pay partner (DailyPay)
  • Reduced benefits available for part-time team members

Pay Range

  • $16.90 to $19.80 per hour based on experience
  • Sales commission
  • Flat Rate on labor hours produced

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#INDPBSJ

[job_alerts.create_a_job]

Automotive Customer Service Advisor • Santa Ana, CA, US

[internal_linking.similar_jobs]

Customer Service Consultant - Home Improvement

Eclipse CaliforniaSanta Ana, CA, United States
[job_card.full_time]

Home Improvement Customer Service Consultant.We are seeking a friendly and motivated Home Improvement Customer Service Consultant to join our team.In this role, you will work directly with homeowne...[internal_linking.show_more]

 • [job_card.promoted]

Outbound Phone Sales Representative - Automotive Parts

WorldpacBrea, CA, US
[job_card.full_time]

Worldpac, a leading name in automotive parts distribution, is looking for a.Sales Representative Outbound (CA).This includes effectively soliciting future business clients and maximizing sales to e...[internal_linking.show_more]

 • [job_card.promoted]

Customer Service Associate

The Hertz CorporationNewport Beach, CA, United States
[job_card.full_time]

The Customer Service Associate consults with customers on their car rental.Maximizing revenue opportunities by actively offering products and services and overcoming customer objections.Ensures tha...[internal_linking.show_more]

 • [job_card.promoted]

Automotive Technicians

Unstoppable Automotive GroupCosta Mesa, CA, US
[job_card.full_time]

Industry-leading Pay: $75,000 - $300,000 Per Year.Volvo Cars Mission Viejo – Audi Mission Viejo – Polestar South Coast.Great Benefits + State-of-the-Art Facilities.Automotive Service Technicians.Vo...[internal_linking.show_more]

 • [job_card.promoted]

Remote Sales and Service Advisor

HMG CareersBell Gardens, CA, United States
[filters.remote]
[job_card.full_time]

This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ...[internal_linking.show_more]

 • [job_card.promoted]

Mobile Connections Sales Advisor

AMG Management IncNorwalk, CA, US
[job_card.full_time]
[filters_job_card.quick_apply]

As a Mobile Connections Sales Advisor with Ascend Marketing Group, you will be more than just a tech expert—you’ll be a guide, a listener, and a resource for customers seeking clarity and better co...[internal_linking.show_more]

Remote Benefits Advisor (50k-90k per year)

Professional CareersNewport Beach, California
[filters.remote]
[job_card.full_time] +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r...[internal_linking.show_more]

 • [job_card.promoted]

Automotive Service Technician

Hardin Automotive GroupGarden Grove, CA, United States
[job_card.full_time]

Hardin Automotive Group is dedicated to providing exceptional vehicle service and ensuring customer satisfaction.Join our professional team where your skills and commitment are appreciated as you g...[internal_linking.show_more]

 • [job_card.promoted]

Customer Service Representative

Cambro ManufacturingHuntington Beach, CA, United States
[job_card.full_time]

First Shift (United States of America).The Customer Service Representative provides excellent service to the Company's customers utilizing phone, email, and live chat.The CSR acts as a brand ambass...[internal_linking.show_more]

 • [job_card.promoted]

Automotive Service Technician

Toyota Motor Sales, U.S.A., Inc.Glendora, CA, United States
[job_card.full_time]

Toyota of Glendora is dedicated to providing exceptional customer service and high-quality automotive maintenance.Our professional work environment supports growth and advancement opportunities for...[internal_linking.show_more]

 • [job_card.promoted]

Remote Benefits Advisor (50k-90k per year)

Professional Career SolutionsAnaheim, CA, United States
[job_card.full_time] +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role! This role is entirely remote and offers full-time/Part time hours with flexibility.We are r...[internal_linking.show_more]

 • [job_card.promoted]

Customer Service Representative

Circle K Stores, Inc.Orange, CA, United States
[job_card.part_time]

Store 2709444: 2504 E Chapman Ave, Orange, California 92869.Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged...[internal_linking.show_more]

 • [job_card.promoted]

Volvo Cars Orange County-Technician

Volvo of Orange CountySanta Ana, CA, United States
[job_card.full_time]

Volvo Cars Orange County is excited to present an opportunity to join our family.As the highest volume Volvo Dealership in Orange County, this is a great opportunity to work for a premium brand wit...[internal_linking.show_more]

 • [job_card.promoted]

Field Service Technician Orange County, CA (City of Orange)

BearComOrange, CA, United States
[job_card.full_time]

Largest Distributor of Wireless Voice, Data, and Video Solutions in North America.Years Industry-Leading Experience.Partnerships with Motorola, JVC Kenwood, Avigilon, +More.BearCom employs a wide r...[internal_linking.show_more]

 • [job_card.promoted]

Service Advisor

Super Service Auto ShopsPlacentia, California, United States
[job_card.full_time]
[filters_job_card.quick_apply]

We are looking for a full time automotive service advisor, service writer or customer service intern who will also write service 5 days a week at the leading independent auto repair shop in CA.We w...[internal_linking.show_more]

Customer Service Advisor

Express CareSanta Ana, CA, US
[job_card.full_time] +1

Sams Automotive LLC, a Valvoline Express Care operator, is hiring a Customer Service Advisor! You’ll create lasting impressions and build loyal customers by using your knowledge of our products and...[internal_linking.show_more]

Automotive Support Associate

TradeJobsWorkforce92706 Santa Ana, CA, US
[job_card.full_time]

An exciting opportunity awaits for a Automotive Support Associate to follow safety procedures and company policies, work collaboratively across teams and departments, and provide excellent service ...[internal_linking.show_more]

 • [job_card.promoted]

Customer Service Representative

PLSBell Gardens, CA, United States
[job_card.full_time]

Customer Service Representative.Huntington Park, CA 90255 PLS Overview: Why PLS? Because You Deserve Better! PLS which stands for People Location Service is a leading retail provider of financial s...[internal_linking.show_more]