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Project Manager
Project ManagerRussell Tobin • Cupertino, CA, United States
Project Manager

Project Manager

Russell Tobin • Cupertino, CA, United States
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  • [job_card.temporary]
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JOB DESCRIPTION :

Job Title : Payments Business Operations Manager II ( No c2c)

Location : Cupertino, CA

Duration : 12 Months contract with possible extension

POSITION OVERVIEW :

Business Operations PM who has PAYMENTS experience. Candidate must also have high level understanding ad experience with common transactional, finance and reporting flows & systems, and a proven ability to influence and collaborate across all levels of a complex organization.

Job Description

  • We seek an experienced Business Operations Project Manager to support payment operations for Client’s ’s services platform including : App Store, Client’s Music, iCloud, TV, Movies, etc. Payment methods we oversee include : Client’s Pay, credit / debit cards, digitalwallets, direct online banking, gift card and store credit, etc. This is a fast growing environment in support of a broad range of products, partners and geographies.
  • In this role, you will be responsible for areas including, but not limited to :
  • Providing day to day operational support including :
  • Communications to both internal cross-functional teams and external partners
  • Tracking test and production issues and collaborating with internal engineering teams as well as external partners to analyze, triage and resolve the issue
  • Managing end-to-end testing execution for payments projects and providing regular progress status reporting to business leadership
  • Supporting other operational PMs on the team with program management and project documentation
  • Monitoring partner performance in the production environment and providing alerting & status reporting to business teamsYou must also have high level understanding ad experience with common transactional, finance and reporting flows & systems, and a proven ability to influence and collaborate across all levels of a complex organization.

Key Qualifications :

  • Comprehension of how credit card, digital wallets and other alternative payment types function and the nuances of each.
  • Knowledge of risk and compliance controls used in the payments industry
  • Self-motivated and dedicated, with demonstrated analytical, creative and critical thinking capabilities
  • Strong communication and presentation skills, written and verbal, to all levels of an organization
  • Strong collaborative skills
  • Ability to work with ambiguity and flexibility to adapt to evolving business requirements
  • Strong and exacting attention to details
  • Experience with operations support and / or project management
  • Roles & Responsibilities :

  • Manage master FY Roadmap for brand team by quarter
  • Drive project milestones with team from project approval, through strategic development, creative development and production to completion.
  • Ensure schedules and roadmaps are communicated and shared with all stakeholders
  • Work closely with Resource Manager through casting process and update them regularly to manage creative and design resource allocation and changes
  • Set up and facilitate Brand-led weekly huddles and status meetings, tracking action items and partnering with Brand Team to run.
  • Work with Brand Manager to prioritize and align team on daily, weekly, monthly focus, working together to solve conflicts ahead of time
  • Manage the scheduling and agenda for Brand-led creative reviews across pod working in liaison with the Brand Manager
  • Work with Brand Creative Director and Team to define creative concepting process and structure of reviews specific to project needs
  • Facilitate Brand-led creative reviews and all connection points including scope, attendees, location, facilities, materials. Ensure that project materials are captured and archived
  • Connect with Functional and Production partners to share updates during creative concepting phase
  • When in reviews, take meeting notes and align with Brand Manager to distribute as needed
  • Guide Functional teams on scheduling of Functional creative reviews with Brand team
  • Manage team server logistics : set-up, communication, disclosure lists, folders, organization
  • Manage confidential team work spaces, logistics calendars, badge access
  • Closing out projects and archiving project materials (briefs, documentation, creative concepts, etc)
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    Project Manager • Cupertino, CA, United States

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