Customer Support SpecialistVirtualVocations • Boulder, Colorado, United States
Customer Support Specialist
VirtualVocations • Boulder, Colorado, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Support Representative to join their team.
Key Responsibilities
Identify, investigate, and resolve customer inquiries via chat, phone, and email
Apply software knowledge to troubleshoot issues and guide customers to solutions
Collaborate with Product, Engineering, and other teams to research and resolve issues
Required Qualifications
Bachelor's degree preferred
3+ years of experience in customer or technical support, preferably in SaaS
Experience in explaining technical concepts to diverse audiences
Ability to learn and navigate new software quickly
Self-starter who can work effectively in a remote environment
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