Computer Support Technician

Job Description

Job Description

Salary : Starting range is $20 - $23 hourly depending on experience

About Us

A family-owned company in Sugar Land, Texas, Welker designs and manufactures innovative solutions for the oil and gas industry and beyond. With 65+ years of industry experience, ERP system, 3D CAD software, and on-site manual and computer-aided machines, we are a one-stop-shop for industry-leading products, turnkey solutions, and worldwide service.

If you're looking to make a difference at a dynamic, forward-looking company, Welker might be the right fit for you.

About Our Computer Support Technician

Our ideal candidate is a self-motivated problem-solver who delivers exceptional customer service. The Computer Support Technician will support and maintain company laptops, desktops, software, and IT systems and have an opportunity to gain experience managing our network.

This position is ideal for someone just starting out in your career working with computers and technology. If you thrive in a fast-paced, result-driven environment and like to troubleshoot computer issues and help keep computer systems running smoothly, this may be the job for you!

Responsibilities

• Respond to incoming Help Desk tickets and provide internal customer support
• Set up and maintain computer workstations, including re-imaging and deploying Dell desktops and laptops, and managing cables on desks and other work areas
• Perform remote troubleshooting and diagnose individual and ecosystem issues by asking questions, listening to understand, and identifying the internal customer's issue
• Keep internal customers informed of progress, changes, and solutions in a timely and effective manner
• Document resolutions and lessons learned in the team logs for future reference, including suggestions for improvement
• Use good judgment and act in a trustworthy and discrete manner with confidential information
• Where needed, escalate tickets to the next level of support personnel; this may include interfacing with third-party support services

These are some of the more frequent tasks you could expect to perform during your workday, but you may be called upon to fulfill other duties as needed.

Key Skills

The Welker team is a diverse and motivated group. These key skills keep our Applied Technology department running smoothly.

Qualifications

Does this sound like you? Submit your application, and let's talk!

This is a full-time, in office position with the occasional opportunity for overtime. Starting salary is within the posted range and is determined by experience, education, and potential. Welker cares for our employees, so we offer competitive benefits including paid time off, paid holidays, health / dental / vision insurance, 401k, and tuition reimbursement.