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Production Support Engineer
Production Support EngineerGenesis10 • Charlotte, NC
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Production Support Engineer

Production Support Engineer

Genesis10 • Charlotte, NC
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.temporary]
[job_card.job_description]

Genesis10 is currently seeking a Production Support Engineer with our client in the financial industry located in Plano, TX. This is a 12+ month contract position.

Responsibilities :

  • Support for the Flagscape and child applications within the Corporate Function Chief Administrative Office Client Portfolio
  • Monitor and support of production AutoSys jobs / schedules, troubleshooting, and resolution of production issues
  • Coordination of production changes across multiple teams including infrastructure and information security, as well as our development and business partners
  • Oversee day-to-day operations keeping the systems stable and healthy
  • Perform hands-on triage and troubleshooting of issues, issue reporting, and incident management
  • Resolve incidents based on customer defined SLA's
  • Support production release activities
  • Perform business continuity and disaster recovery activities
  • Create and troubleshoot AutoSys scripts / jobs
  • Work closely with developers and support various configuration and log management
  • Document application support processes and procedures

Requirements :

  • 5+ years of IT experience in production support
  • Knowledge of Autosys, Aspera, Oracle / SQL, Unix / Linux, Scripting, Splunk, Ansible Deployment
  • Ability to analyze and identify root cause of issues and manage problem resolution
  • Excellent verbal and written communication skills
  • Ability to work effectively with various stakeholders and speak up on issues
  • Automation skills to reduce manual activities
  • Proven team player who can work comfortably in a multicultural environment
  • Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
  • Excellent verbal and written communication skills
  • Strong influencer, facilitator, and collaborator
  • Detail oriented and organized
  • Pro-active, enthusiastic, flexible, results driven with attention to detail
  • Strong problem solving and critical thinking skills
  • Motivation to achieve results and the ability to quickly integrate into teams
  • Ability to work in an ambiguous environment and draw and defend results and conclusions
  • Ability to work in a dynamic and team oriented environment
  • Ability to balance a significant workload, prioritize and multitask
  • Ability to keep schedule, make tight deadlines, work timely and independently
  • Ability to prioritize and engage management in situations when prioritization is a challenge

    • Pay range : $63.68 - $71.68

    Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

    If you have the described qualifications and are interested in this exciting opportunity, please apply

    For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10 :

  • Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
  • The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
  • Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
  • Behavioral Health Platform
  • Medical, Dental, Vision
  • Health Savings Account
  • Voluntary Hospital Indemnity (Critical Illness & Accident)
  • Voluntary Term Life Insurance
  • 401K
  • Sick Pay (for applicable states / municipalities)
  • Commuter Benefits (Dallas, NYC, SF and Illinois)
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