Dispatch Manager

Job Description

About the Role

Our client is hiring a Dispatch Service Manager to oversee scheduling, dispatch coordination, and real-time communication between customers and technicians. You’ll manage a small team, optimize technician routing, and help ensure smooth, timely service delivery.

Key Responsibilities

• Oversee the dispatch team and ensure efficient daily scheduling.
• Assign service calls based on technician availability, skills, and location.
• Monitor real-time job progress and customer updates.
• Maintain dispatch dashboards and track KPIs (response times, utilization, etc.).
• Communicate clearly with both technicians and customers.
• Resolve scheduling conflicts and minimize downtime.
• Support process improvements to increase team productivity.
• Train and mentor dispatch coordinators on systems and service protocols.

Qualifications

Why Join?