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Dispatch Manager
Dispatch ManagerRight Fit Advisors • Alpharetta, GA, US
Dispatch Manager

Dispatch Manager

Right Fit Advisors • Alpharetta, GA, US
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Description

About the Role

Our client is hiring a Dispatch Service Manager to oversee scheduling, dispatch coordination, and real-time communication between customers and technicians. You’ll manage a small team, optimize technician routing, and help ensure smooth, timely service delivery.

Key Responsibilities

  • Oversee the dispatch team and ensure efficient daily scheduling.
  • Assign service calls based on technician availability, skills, and location.
  • Monitor real-time job progress and customer updates.
  • Maintain dispatch dashboards and track KPIs (response times, utilization, etc.).
  • Communicate clearly with both technicians and customers.
  • Resolve scheduling conflicts and minimize downtime.
  • Support process improvements to increase team productivity.
  • Train and mentor dispatch coordinators on systems and service protocols.

Qualifications

  • 3+ years of experience in service dispatch, scheduling, or customer coordination (plumbing preferred).
  • Previous team lead or supervisory experience a plus.
  • Familiar with service management software (e.g., ServiceTitan, Housecall Pro).
  • Strong multitasking, communication, and organizational skills.
  • Calm and effective under pressure with a customer-first mindset.
  • Why Join?

  • Competitive compensation and career growth potential.
  • Collaborative environment where your ideas matter.
  • Chance to shape a growing service operation.
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