Leasing Coordinator - Houston, TX

Leasing Coordinator

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps. This role is "On-Site" at the location detailed in the job post.

Full-Time in Houston, TX - Sales - $19.00 - $21.00 / hr

About Sentral

Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities : Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon. Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth, and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.

Position Overview and Responsibilities

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Sales Coordinator is on the front lines in assuring our residents feel loved from first point of contact and through the entire lifecycle. Sales Specialists are empowered to guarantee a positive and fluid experience by working to save our customers most valuable commodity, time. This especially skilled person is core to the day-to-day organization of the leasing department by qualifying leads, scheduling tours, assisting with applications, and helping to close prospects on the highest net rent. Sales Coordinators are also responsible for assisting the team with reports, collecting application materials from prospects, answering phone calls, and making sure all functions of the team are supported. This is an in-person position located on-site of the property.

What You'll Do :

• Uphold Sentrals standards, best practices, policies and procedures, and value of excellence in customer service
• Establish rapport with residents and guests so they always feel loved
• Oversee the daily leasing responsibilities of the community in accordance with company policies and standards
• Oversee and coordinate welcoming new residents and guests
• Assist with office management and clerical tasks
• Record and update details of prospective residents, current residents, and guests in the property management software in a timely and detailed manner
• Complete opening and closing procedures
• Complete lease applications and assist with verification of application information; inform prospective residents of results
• Inform maintenance team of any need for repair or cleaning
• Maintain and store documentation effectively
• Liaise with residents and guests to provide information and address their questions and concerns
• Advertise available homes and conduct property tours as part of marketing activities
• Maintain Availability List and Status Report, determine the termination date of lease rentals
• Conduct market analysis, prepare market surveys, and shop competitive communities
• Prepare leasing activity reports and market survey reports on a regular basis for submission to corporate and ownership groups
• Ensure that follow-up telephone calls are made to all qualified unclosed traffic within 24 hours
• Provide backup for Experience team and homeshare efforts related to guest check-ins and outs
• Assist Marketing Department in organizing and creating resident functions and newsletters
• Accept rent payments, security deposits, and other applicable fees
• Follow all local, city, and federal regulations
• Maintain compliance with Fair Housing requirements and all applicable laws, codes, and ordinances
• Perform other related duties and assignments as needed and assigned

Skills and Experience

High School Diploma or equivalent required; some college preferred

Experience in a customer service-related industry, specifically sales or apartment leasing experience (lease-up experience preferred), or a combination of accounting skills / education with customer service experience

Knowledge of established leasing practices and procedures

Willingness to participate in training in order to comply with new or existing laws

Familiarity and competence with Microsoft Office Suite, Excel skills highly preferred

Excellent scheduling and calendar management skills

Strong oral and written communication skills

Strong decision-making and problem-solving skills

Must possess strong attention to detail, organizational, and time management skills

Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem

Ability to work a flexible schedule, including evenings and weekends