Team Lead - Liability (Remote / Hybrid)

Team Lead - Liability (Remote / Hybrid)

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek recognizes Sedgwick as America's greatest workplaces national top companies certified as a great place to work fortune best workplaces in financial services and insurance.

Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world's best brands? Apply your knowledge and experience to adjudicate complex customer claims in the context of an energetic culture. Deliver innovative customer-facing solutions to clients who represent virtually every industry and comprise some of the world's most respected organizations. Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service. Leverage Sedgwick's broad, global network of experts to both learn from and to share your insights. Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career. Enjoy flexibility and autonomy in your daily work, your location, and your career path. Access diverse and comprehensive benefits to take care of your mental, physical, financial, and professional needs.

Are you an ideal candidate? To supervise the operation of multiple teams of examiners and technical staff for liability claims for clients; to monitor colleagues' workloads, provide training, and monitor individual claim activities; to provide technical / jurisdictional direction to examiner reports on claims adjudication; and to maintain a diary on claims in the teams including frequent diaries on complex or high exposure claims.

Office location : This position follows a hybrid work model for candidates residing within a 25-mile radius of a Sedgwick office. Employees in this range will be expected to commute to the office on a hybrid schedule. Candidates located outside of this radius will be considered for a fully remote arrangement.

Primary purpose of the role : We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion.

Essential responsibilities may include : Supervising multiple teams of examiners, multiple product line examiners and / or several (minimum seven) technical operations colleagues for a wide span of control; may delegate some duties to others within the unit. Identifying and advising management of trends, problems, and issues as well as recommended course of action; informs management of new procedures and ideas for continuous process improvement; and coordinates with management projects for the office. Providing technical / jurisdictional direction to examiner reports on claims adjudication. Compiling reviews and analyzing management reports and takes appropriate action. Performing quality review on claims in compliance with audit requirements, service contract requirements, and quality standards. Acting as second level of appeal for client and claimant issues regarding claim specific, procedural or special requests; implements final disposition of the appeal. Reviewing reserve amounts on high cost claims and claims over the authority of the individual examiner. Monitoring third party claims; maintains periodical review of litigated claims, serious vocational rehabilitation claims, questionable claims and sensitive claims as determined by client. Maintaining contact with the client on claims and promotes a professional client relationship; makes recommendations to client as suggested by the claim status; and provides written resumes of specific claims as requested by client. Assuring that direct reports are properly licensed in the jurisdictions serviced. Ensuring claims files are coded correctly and adequate documentation is made by claims examiners. Performing other duties as assigned. Supporting the organization's quality program(s). Administering company personnel policies in all areas and follows company staffing standards and training recommendations. Interviewing, hiring and establishing colleague performance development plans; conducts colleague performance discussions. Providing support, guidance, leadership and motivation to promote maximum performance.

Qualifications : Education and licensing bachelor's degree from an accredited college or university preferred. Licenses as required. Professional certifications as applicable to line of business preferred. Experience six (6) years of claims experience or equivalent combination of education and experience required to include two (2) years claims supervisor experience.

Taking care of you : Flexible work schedule. Referral incentive program. Career development and promotional growth opportunities. A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one. Sedgwick is an equal opportunity employer and a drug-free workplace.