Customer Relations Representative - State Farm Agent Team Member

Benefits:

• Salary plus commission/bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Looking for more than just a job? Join a team that truly makes a difference.

At Shauna Mickens State Farm, were more than an insurance officewere a trusted resource for families and businesses across Idaho, Oregon, Washington, and Utah. Based in Boise, our team takes pride in serving our community with integrity, care, and a personal touch.
Were looking for someone who shares our passion for helping others and building real connections. Whether its guiding a family through their first policy or helping someone protect their summer toys like boats, RVs, and ATVs, we show up with heart and professionalism every day.

If you're ready to grow your career in a supportive, people-first environment where your voice matters and your work has real impactwed love to hear from you.

ROLE DESCRIPTION:
As an Customer Relations Representative - State Farm Agent Team Member for Shauna Mickens - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Experience managing client relationships is preferred
• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• Dedicated to customer service
• Able to anticipate customer needs
• Able to effectively relate to a customer