Senior Manager, Release & Program Management

Senior Manager, Release & Program Management (Remote - USA / CANADA)

We are looking for a Senior Manager, Release & Program Management to evolve and mature Wrapbook's release management function and ongoing program. This role spans release management, program management, and product operations to ensure the way we align, build, and launch is predictable, coordinated, and continuously improving.

This role sits within Wrapbook's Engineering, Product, and Design (EPD) organization and reports directly to the Head of Product. As a player-coach, you'll manage a small team of Technical Program Managers and be Wrapbook's release manager. You'll be responsible for execution, process improvement, and implementing the tools and frameworks that help us scale.

You'll not only lead releases and the TPM team, but also raise the bar for how Wrapbook works together. Your impact will be felt in more predictable and trusted ways of working, better cross-functional alignment, and no surprises for our partnersbecause they'll know exactly what we're doing and why.

You'll also oversee the program management of key customer accounts, serving as a single point of coordination across Engineering, Product, and Design. By working closely with Client Ops and Sales, you'll ensure that customers' early experiences with Wrapbook meet their needs and delight them along the way. Always advocate for the customer (internal and external), ensuring our programs and releases deliver not only predictability but also delightful experiences that solve real-world problems.

If you're passionate about maturing processes while leaning into bias for action, aligning cross-functional teams, and leading through both strategy and action, this role is for you.

What You'll Do :

• Be Wrapbook's Release Manager : Directly manage Wrapbook's release process, ensuring predictability, quality, and alignment across Engineering, Product, and Design (EPD), along with Client Ops and GTM. Partner with project leads on QA to ensure testing processes, release readiness, and quality standards are consistently met.
• Lead as a Player-Coach : Manage and mentor a team of Technical Program Managers while remaining hands-on in release management and key programs. Set a high bar for execution, communication, and collaboration, and hold the team accountable to meeting that standard. Foster a culture of accountability and inclusion where TPMs can do their best work.
• Drive Clear Communication & Foster Alignment : Establish and model impeccable cross-department communication, ensuring updates, risks, and decisions are conveyed with clarity and consistency. Act as a connector across business, product, and technical teams, creating alignment on roles, responsibilities, and readiness for every stage of build and launch. Prepare release notes so that our cross-functional partners experience no surprisesbecause we've over-communicated, and they fully understand what we're doing and why.
• Measure and Improve Impact : Define how we measure release success, evaluate outcomes, and use insights to refine future launches.
• Drive Program Execution : Partner with EPD leaders to identify where Technical Program Managers can add the most valuewhether by driving key strategic initiatives, coordinating complex cross-group work, or ensuring execution against business-critical priorities.
• Support Key Accounts : Oversee program management for critical customer accounts, coordinating across Engineering, Product, and Design, and partnering with Client Ops and Sales to deliver delightful early customer experiences.
• Continuously Improve : Identify bottlenecks, streamline workflows, and strengthen how Wrapbook aligns, builds, and launches. You'll be measured not by the number of processes you introduce, but by the tangible impact your improvements have on predictability, efficiency, and stakeholder confidence.

What You'll Have :

Extra Points If You Have :

Why Join Us :

At Wrapbook, creativity meets technologyand not just in the product.

In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you'll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include :

Our Pledge to Fostering an Inclusive and Safe Workplace :

Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.

Apply Now

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