Service Advisor/WriterMaintenance & Repair • Uxbridge, MA, US
Service Advisor / Writer
Maintenance & Repair • Uxbridge, MA, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Customer Communication & Intake Accurately document customer concerns, service needs, and expectations by gathering customer information, detailed unit information and photos (e.g., mileage, data tag) via phone or upon vehicle arrival. Documentation & Scheduling Coordinate with the Service and Shop Manager to schedule service appointments. Prepare and print repair orders (ROs) based on customer concerns and known issues. Generate and print all required forms (e.g., degas tags, test inspection forms, 90-day PMs) with complete headers. Service Order & Estimate Management Review and update repair orders to reflect additional scope or changes based on vehicle inspections. Communicate and obtain customer approval for any additional repairs or modifications. Track all estimates using the estimate / quote log and monitor their status. Operations & Workflow Oversight Monitor book hours and compare estimated vs. actual hours worked, communicating updates to the Service Manager. Step in to support or temporarily cover Service Manager duties as needed. Customer Satisfaction & Follow-Up Follow up with customers to ensure satisfaction and promptly address any concerns. Other Duties 5+ years of experience in vehicle service and repair; experience with cargo tank trucks or tank trailers is a plus Strong understanding of vehicle maintenance and repair procedures Excellent communication and conflict-resolution skills Exceptional organizational and time management abilities Proficiency in Microsoft Outlook, Word, and Excel Experience with service management software; Karmak preferred but not required
Job Description
Job Description
Are you a customer-focused professional who thrives in a fast-paced service environment? We’re looking for a Service Advisor / Writer to join our team and be the trusted link between our customers and our service department.
As a Service Advisor, you will be the primary point of contact for customers during their vehicle service experience. You’ll guide them through the repair process—from scheduling and service updates to final delivery—ensuring transparency, trust, and satisfaction every step of the way.
Ideal Candidate Traits
- Detail-oriented with strong organizational skills
- Dependable and reliable under pressure
- People-oriented with a passion for customer service and teamwork
- Adaptable and thrives in a dynamic, fast-paced environment
- Results-driven and eager to take on challenges
Key Responsibilities
Manage incoming calls, screen service inquiries, and route them to the appropriate department (accounting, parts, or sales).
Follow up on any missing customer documents and input information into our software.
Collaborate with the Service and Parts Managers to prepare accurate service estimates and ensure alignment between ROs and quotes.
Maintain the repair order (RO) rack and associated schedules to ensure workflow accuracy and shop organization.
Maintain accurate records of all customer interactions and services performed.
Perform additional responsibilities as required to support the service team.
Skills and Qualifications
This is an excellent opportunity to join a team that values integrity, efficiency, and top-tier customer care. If you're ready to contribute to a high-performance service department— apply today .
[job_alerts.create_a_job]
Service Service • Uxbridge, MA, US
[internal_linking.similar_jobs]
Details on this PM&R opening : .New hospital with all the bells and whistles.Stroke, Orthopedic Trauma, Brain Injury, Spinal Cord Injury Patients.
Growth opportunity with salary + Incentives.Lifes...[show_more]
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand.
A workplace where you can proudly be yourself; our ...[show_more]
At Wood River Health we appreciate the dedication and hard work of our staff.If you are looking for a great work environment with work / life balance and fantastic benefits, this is the place! We hav...[show_more]
Are you a customer-focused professional who thrives in a fast-paced service environment? Were looking for a.As a Service Advisor, you will be the primary point of contact for customers during their...[show_more]
The Senior Production Support Analyst is a senior level position that provides front-line support of Neighborhood's production healthcare systems, interfaces, inbound and outbound file processing.W...[show_more]
Service Advisors are the primary point of contact for our customers when they visit our service center as well as the liaison between the customer and technician.
The Service Advisor will play a cru...[show_more]
Sentry seeks to add a service advisor at its high-volume state of the art service department at Sentry West Mazda's new Retail Evolution facility on 940 Boston Turnpike in Shrewsbury, MA.This i...[show_more]
Supportive Care is hiring a Licensed Independent Clinical Social Worker.Supportive Care is a behavioral health company with an extraordinary team of clinicians providing a full range of pharmacolog...[show_more] Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand.
A workplace where you can proudly be yourself; our ...[show_more] The Senior Contract Administrator is responsible for the end-to-end contracting process including, contract strategy development and negotiation through to execution with an emphasis on complex, hi...[show_more] 
This position is involved in the review and appraisal of applications for insurance placement.Uses knowledge and independent judgment to determine eligibility of risks when compared to ...[show_more]
WIN Waste Innovations is looking for a Service Writer.Responsibilities include assuring the availability of parts in a cost-effective manner, maintaining records concerning inventory levels, preven...[show_more]
We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
A nationally industry-leading Property & Casualty insurance company that's been honored as One of America's Top Employers (Forbes) and a Best Place to Work (Business Insurance) is seeki...[show_more]
Sell More Homes Next Week Than You Did ALL of Last Year!.Sales Team in New England Requires Full-Time Licensed Agents.All Buyer and Seller Appointments Supplied – as many as you can handle! Never W...[show_more]
Assures the availability of parts in a cost-effective manner.Maintains records concerning inventory levels, preventive maintenance schedules, and corrective maintenance performed on all units.Input...[show_more]
We're seeking a Workfront and Fusion Consultant to support the implementation of Workfront as an Enterprise Portfolio and Project Management tool.
As the Workfront Consultant, you will work closely ...[show_more]
Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and / or job placement services, and persona...[show_more]
Physical Medicine & Rehabilitation Opening in Rhode Island- 20K Sign On Bonus
Jackson Physician Search • Johnston, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Sales Support Associate
Sky • Linwood, South East, United Kingdom
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Advanced Practice Provider
Wood River Health • Hope Valley, RI, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Service Advisor / Writer
Maintenance & Repair • Uxbridge, MA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Production Support Analyst (43483)
Neighborhood Health Plan of Rhode Island • Smithfield, RI, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Service Advisor
Patrick Motors Inc • Shrewsbury, MA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Automotive Service Advisor
Sentry Auto Group • Shrewsbury, MA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Social Worker LICSW
Supportive Care • Woonsocket, RI, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Contact Centre Sales Advisor - Glasgow
Sky • Linwood, South East, United Kingdom
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Senior Contract Administrator (36662)
Neighborhood Health Plan of Rhode Island • Smithfield, RI, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Underwriter, Boston
Jimcor Agency Inc. • Hopkinton, MA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Service Writer
Massachusetts Staffing • Worcester, MA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Remote Financial Advising Expert - AI Trainer ($50-$60 / hour)
Data Annotation • Woonsocket, Rhode Island
[filters.remote]
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Hybrid Service Representative
Randstad • Worcester, MA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Real Estate Sales Agent
Your Home Sold Guaranteed Realty, The Nathan Clark Team • Smithfield, Rhode Island, United States, 02917
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30] • [promoted]
Service Writer
WIN Waste Innovations • Worcester, MA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Workfront Configuration Specialist
TEKsystems • Johnston, RI, United States
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Customer Service Fundamentals Job Training Program
Year Up United • Woonsocket, RI, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]