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SAP EDI Consultant
SAP EDI ConsultantShrive Technologies LLC • Bolingbrook, Illinois, USA
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SAP EDI Consultant

SAP EDI Consultant

Shrive Technologies LLC • Bolingbrook, Illinois, USA
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Key Responsibilities of an EDI Consultant

candidate with hands-on EDI experience which is essential for this position. Ideally the individual will have a background in retail or manufacturing industries with a solid understanding of EDI mapping and strong documentation skills.

Experience with SAP is a plus though not mandatory.

The role may involve :

  • Reviewing and evaluating existing EDI processes to identify areas for improvement.
  • Exploring and supporting new EDI requirements as they arise.

Scope / Purpose :

Real-time monitoring tracking and resolution of all EDI errors in OpenText with root-cause documentation and trend analysis.

Owns ticket queue in ServiceNow performs root-cause analysis (RCA) updates and closes tickets. This support role will require email communication to both internal & external stakeholders around EDI related issues primarily through ServiceNow platform. EDI

Performance Measures / Expectations :

  • Create issue resolution documentation (incident description root cause steps to resolve)
  • For new processes If no documentation exists create initial draft and schedule review (build knowledgebase)
  • Complete all training and knowledge transfer within timelines with positive feedback
  • All ticket communication completed within 48-hour response SLA; All ticket resolution completed within ServiceNow SLA

    • Reporting & Trends

  • Weekly slide deck (close of business Friday) : ticket counts response / resolution times top errors
  • Monthly deep dive on root causes and corrective actions

    • Key Skills

    SAP Materials Management,SAP SuccessFactors,SAP Warehouse Management,SAP HANA,SAP CRM,SAP,ABAP,SAP BW 4HANA,SAP EWM,SAP Finance & Controlling,SAP S / 4HANA,SAP ERP

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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    Sap Consultant • Bolingbrook, Illinois, USA

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