Outreach Coordinator

A company is looking for an Outreach Coordinator responsible for scheduling medical record retrieval appointments and maintaining productivity metrics.

Key Responsibilities

Contact and schedule provider offices using various retrieval methods

Document call interactions and maintain progress tracking in the database

Maintain high productivity and quality standards while resolving provider inquiries

Required Qualifications

High School Diploma / GED

Must be 18 years of age or older

2+ years of Call Center / Customer Service experience

2+ years of intermediate proficiency with telephone and Microsoft Office applications

Basic understanding of medical terminology and handling healthcare documentation confidentially