Field Customer Service Representative

Customer Service Representative

Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.

This position is essential to delivering exceptional customer service via email and telephonic interactions. The successful candidate will manage customer inquiries, resolve issues promptly, and work towards creating lasting customer relationships. The role also involves efficient management of multiple Outlook inboxes.

These are the most significant job duties performed. The size, scope, and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.

40% Act as Inbound Customer Contact Across a Specific Market Area :

• Respond to incoming customer communications efficiently and professionally
• Enter a high volume of orders into the system with minimal errors
• Utilize the current system to distribute communications, log service calls accurately, and follow communication procedures, guidelines, and policies
• Enhance the customer service experience

50% Manage Multiple Outlook Inboxes :

10% Handle Other Duties and Projects :

The successful candidate should possess :

Education and Work Experience :

Job-Specific Knowledge :

COMPETENCIES

Technical and Analytical Skills :

Time Management and Communication Skills :

The candidate should be aware of the following physical demands and work environment characteristics :

Physical Demands :

Working Conditions :

HOURS OF WORK :

Why work for us?

Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at service.hr@hobartservice.com to request assistance. No other requests will be acknowledged.