Collection Specialist

Collection Specialist

The Collection Specialist will be responsible for applying incoming payments to the correct accounts in a timely and precise manner, contacting customers to resolve past due invoices, and negotiating payment arrangements. This role plays a vital role in maintaining the financial stability of the company by managing the timely collection of outstanding accounts receivable, support reconciliation efforts, and helps maintain strong customer relationships while minimizing bad.

Essential Duties:

• Apply incoming payments accurately and promptly to customer accounts, ensuring proper allocation and documentation.
• Monitor accounts receivable to identify overdue balances and initiate collection activities in accordance with company policies.
• Contact customers via phone, email, or written correspondence to resolve past due invoices and secure payment commitments.
• Negotiate payment arrangements and follow up to ensure adherence to agreed-upon terms.
• Maintain detailed and organized records of all collection activities, communications, and payment arrangements.
• Collaborate with internal departments to resolve billing discrepancies and disputes.
• Support month-end and year-end closing processes by providing accurate accounts receivable data and reconciliation support.
• Contribute to process improvements in collections and cash application workflows.
• Support financial projects and initiatives as assigned by the supervisor, contributing to cross-functional collaboration and timely execution.

Physical Demands/Work Environment:

• Working conditions are typical for an office environment.
• Work requires extensive work using a computer.
• Maintain seated posture/position for eight or more hours per day.
• Responsibilities may require evening and weekend work in response to needs of the systems being supported.

Minimum Requirements:

• High school diploma or equivalent.
• 0-2 years of experience in accounts receivable, collections, or cash application preferred.
• Proficient in Microsoft Excel and accounting software.
• Strong accuracy and attention to detail in data entry and payment application.
• A "get things done" and "do more with less" attitude, with a relentless focus on efficiency and results.
• Strong communication and problem-solving skills for interacting with customers and internal teams.
• Commitment to continuous learning and skillset development.

For internal use only: Admin001