Event Specialist

Membership And Events Manager

Under the leadership of the Membership & Events Manager, this position is responsible for coordinating all aspects of client rentals, proactively upselling events and sales opportunities, and pursuing high potential opportunities for additional events. Primary resource for our client management system (Traction Rec). Demonstrated AV skills will be essential; training available.

Responsibilities

The duties listed below are the primary duties of this position but are not all the required duties. The Salvation Army reserves the right to change, reduce, or expand the duties of this position at any time. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this role.

Develop and maintain professional relationships with renters and guests by providing personal attention to all participants through a proactive and welcoming approach.

Work with rental clients to ensure that they have everything they need for a successful event, ensuring that all setup, tech, food and space needs have been met.

Managing inventory of food and event items for the Kroc Center.

Enter rentals in our software and consult with management and other departments to coordinate bookings.

Work with team to follow up with appropriate outbound client communications.

Assist Membership & Events Manager in managing assigned projects in the areas of event planning for meetings, conferences, parties, workshops, and all other Camden Kroc Center hosted events.

Handle payments from events, including cash, credit cards, and checks. Making changes in and operating the Kroc CCMS software as required.

Work with facility team to make sure all event spaces are configured to the guest's needs and then reset at closure of the event. Enter information in Facility Tree software.

Assist with setup of rental locations and events.

Receive and handle incoming telephone calls, greet visitors and respond to emails in a friendly and professional manner.

Direct calls to appropriate program staff in a timely manner.

Provide information and answer questions about available event space and dates.

Observe all safety rules and regulations.

Organize and supervise events activities as assigned.

Maintain cleanliness of the event areas as needed.

Follow and ensure adherence to all policies and procedures.

Ensure that the ultimate goal of spiritual, emotional and physical development of all people is represented and infused in all activities.

Attend all assigned meetings and trainings as scheduled.

Other duties within the scope of the role as assigned by supervisors.

Qualifications

Minimum of 2 years previous experience working in the field of events and sales.

Must be able to demonstrate leadership skills, problem-solving capabilities, and the ability to maintain a positive attitude at all times while interacting with Kroc employees, guests, and the general public.

Must have excellent verbal and written communication skills and be able to provide direction in a clear manner.

Must be computer literate with a working knowledge of Microsoft Office (Word and Excel) and email applications such as Outlook.

Must be able to lift and carry 25 pounds.

Able to work weekends / evening hours required.

Must understand and support The Salvation Army's mission as a church and a social services organization.

Experience with CRM software.

Excellent organizational skills and the ability to carry out multiple tasks efficiently and accurately.

Bilingual English / Spanish preferred.