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Operations Manager
Operations ManagerCommunity Kitchen Inc. • Columbus, OH, OH, US
Operations Manager

Operations Manager

Community Kitchen Inc. • Columbus, OH, OH, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]
Benefits:
  • 401(k)
  • Paid time off
  • Training & development

Interested applicants may submit a resume to: ceo@CommunityKitchenColumbus.org.





This is a full-time, exempt position working 40 hours per week, Monday through Friday. Hours of operation are 7:00am to 3:00pm. May require some Saturdays, as needed. Also, may require some hours outside of normal hours of operation.


Job Title: Manager of Operations


Reports to: President/CEO


Rate of Pay: Salaried


Job Objective: Manage and coordinate the operations of Community Kitchen, Inc. The Manager of Operations is responsible for all day-to-day operations, ensuring and improving the performance, productivity, and efficiency of organizational operations. Maintains and improves operational excellence of Community Kitchen, Inc.



Working Conditions:
40-hour work week, core operational hours are 7 am -3 pm, Monday through Friday
Fast-paced work environment.

Job Duties:


  • Coordinate, manage and monitor the day-to-day operations in the organization.
  • Establish and maintain organization standards pertaining to cleanliness, treatment of clients, staff, and volunteers, and the mission of CKI.
  • Order, control, and periodically spot-check inventory, and work with the Kitchen Manager to maintain inventory.
  • Act as liaison with vendors, community, donors, and volunteers. Provides tours, presentations, and other info about CKI to interested persons and groups.
  • Serve as an advocate for the agency. Develop and manage relationships with other agencies that support CKI activities (i.e. Columbus Health Department, local businesses, in-kind donors, local universities, etc.)
  • Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement organizational policies and procedures. Monitor adherence to rules, regulations, and procedures.
  • Provide supporting documentation for grant writing/reporting and research purposes; monitor progress and maintain reporting documentation; in conjunction with the CEO be aware of start/end dates and deadlines.
  • Manage GiftWorks and QuickBooks
    • Work with the accountant to get monthly financial reports
    • Maintain donor records in GiftWorks

Human Resources:
  • Supervise staff.
  • Monitor and evaluate organization staff and volunteers.
  • Delegate tasks and accountabilities.
  • Establish work schedules.
  • Screen, recruit and coordinate all agency volunteers; oversee volunteer database.
  • Conduct appropriate training for volunteers.
  • Conduct outreach initiatives to expand volunteerism in support of agency programs.
  • May be required to work to resolve employee relations issues with staff in the absence of the CEO. Report all employee relations issues to the CEO.
  • Provide strategic input - liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
  • Coordinate and confer with President/CEO to resolve operating problems and difficulties, and operational procedures.
  • Inform the President/CEO of pertinent issues and challenges.
  • Coordinate and oversee special events and projects (i.e. summer picnic, summer lunch program, Christmas program, Halloween party, etc.)
  • Investigate agency complaints and incidents.
  • De-escalate and manage difficult clients.
  • Act as backup to administrative staff and President/CEO when necessary.
  • Prepare reports as specified by the President/CEO.
  • Other duties as assigned.

Job Competencies:

· Relationships- Ability to develop and maintain positive working relationships with staff, volunteers, clients, vendors, and donors.
· Planning and organizing- Prioritize multiple tasks and projects.
· Respect for diversity.
· Attention to detail, accuracy of reports and communications.
· Ability to work independently

Minimum Qualifications:

· HS Diploma.
· Experience leading staff and/or volunteers.
· Proficiency in computers and Microsoft Office applications, Google Docs, Sheets ad Forms required. Experience with QuickBooks and donor database software desired.
· Excellent writing, communication, organizational, and interpersonal skills.
· Experience working with vulnerable or at-risk populations preferred.
· Excellent customer service.
· Experience de-escalating difficult situations.
· Valid Ohio Driver’s License.



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Operations Manager • Columbus, OH, OH, US

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