Virtual Support Specialist

divh2Virtual Support Specialist / h2pAt NuSpine, we believe in making quality chiropractic care accessible, affordable, and impactful for every patient. Our focus is on consistent, personalized care that supports long-term health and wellness. With clinics across the country and a mission to help people live pain-free, were passionate about serving our communities and were growing. Were looking for a Virtual Support Specialist to help ensure every patient interaction is smooth, supportive, and stress-free. / ppAs our Virtual Support Specialist, youll be the first friendly point of contact for patients who have questions or need support. Whether its assisting with scheduling, explaining our care process, or helping them navigate their first visit, your role is key in creating a warm, professional, and caring experience that reflects NuSpines values. / ppResponsibilities include : / pulliRespond to patient inquiries via chat, email, or phone with professionalism and compassion. / liliGuide new patients through the onboarding process, helping them feel comfortable and confident in their care. / liliTroubleshoot basic scheduling or account issues and escalate when necessary. / liliDocument patient interactions accurately and provide feedback to help improve service quality. / liliSupport clinic staff and chiropractors with administrative coordination as needed. / li / ulpWhat were looking for includes : / pulliA clear, friendly communicator who is confident in both written and spoken interactions. / liliSomeone who is patient, empathetic, and committed to delivering solutions with a calm, positive attitude. / liliComfortable using scheduling software, email tools, and other digital platforms. / liliOrganized, dependable, and able to manage multiple tasks without dropping the ball. / liliPrior experience in a healthcare or customer service setting is a plus but not required if you bring the right attitude and willingness to learn. / li / ulpWhat youll get includes : / pulliA fully remote position with flexible hours and the potential for long-term growth. / liliThe opportunity to be part of a mission-driven, health-focused organization. / liliTraining and support to help you succeed in your role. / liliA friendly, team-oriented culture that values people firstboth patients and employees. / li / ulpJoin us at NuSpine and help us deliver care that makes a real differenceone patient at a time. / p / div