Associate Director, Program Management

At A&G, we are recognized and envied for our craft and creative efficacy. Our mission is to seek and attract the most fearless talent and brave brands who want to do work that works. We believe in the power of creativity to transform brands, businesses, and communities, and we are driven by insights, imagination, and tireless collaboration. We exist to help brands be Unignorable.

In this role, you will elevate the overall operational health of a significant program portfolio, serving as a strategic partner to discipline leads. You are responsible for defining and implementing standards of Program Management excellence, mentoring mid-level managers, and driving scalable operational efficiency that directly contributes to the agency's quality of output and client experience.

Craftsmanship

Continuously elevate the quality of our program execution to drive exceptional agency output and deliver an outstanding client experience.

• Define and audit best practices for crafting and managing integrated program plans across a portfolio of work, ensuring consistency and seamless execution at scale.
• Serve as the operational architect, refining and formalizing agency-wide structure, roles, and cross-functional collaboration models for maximum clarity and efficiency.
• Proactively lead strategic discussions to evaluate portfolio performance, anticipating and solving complex resource and alignment challenges against evolving agency goals.
• Own the mitigation strategy for high-level risks across the portfolio, preemptively identifying threats to delivery excellence and relentlessly removing systemic roadblocks.

Curiosity

Proactively explore the evolving landscape through the lens of our agency teams, clients, and craft to make our contributions and the work stronger.

• Leverage deep understanding of complex client organizational structures and agency team dynamics to design bespoke operational models that ensure optimal performance and team empowerment.
• Lead the continuous improvement mandate, establishing and facilitating regular team reflection and applying lessons learned to standardize and scale best practices for future growth.
• Serve as a key champion for bold, innovative work, proactively developing actionable strategies to mitigate delivery risks associated with new and complex concepts.
• Acts with accountability and enthusiasm, committed to driving departmental and personal professional growth.
• Proactively seek opportunities to expand Program Management's capabilities and act as a subject matter expert for the agency.

Creativity

A problem solver to the core, you'll constantly seek new approaches to strengthen your work and our teams.

• Systematically identify and solve operational challenges that span programs or disciplines, driving efficiency across the department.
• Lead the evaluation and integration of new tools, technologies, and methodologies, especially AI-driven solutions, inspiring the team to adopt innovative approaches that enhance A&G's competitive edge.
• Mentor and inspire others, fostering growth and development in mid-level managers through strong partnership, coaching, and example.

Culture

Be an A&G ambassador by championing culture, collaboration, A&G work, and adhering to processes.

• Expertly facilitate collaboration among senior cross-functional leaders, leveraging diverse expertise to drive exceptional outcomes.
• Actively promote and exemplify the agency's values, serving as an A&G advocate to help attract and retain top talent.
• Own the development and mentorship of Program Managers and Senior Program Managers, educating them on advanced craft skills to help individuals reach their full potential.

What You Bring:

• 7-10+ years of Program Management experience in a high-paced agency, with a proven history of managing large-scale program portfolios and leading operational strategy.
• Demonstrated maturity, composure, and emotional resilience when navigating high-pressure situations, conflict, or scope challenges, consistently modeling a proactive, solution-oriented mindset for the team.
• Exceptional interpersonal skills and conflict resolution abilities, with a proven aptitude for reading team dynamics, building trust, and adapting communication style to foster a healthy, inclusive, and productive cross-functional environment.
• Expertise in financial tracking, utilization, and resource management across multiple teams.
• Demonstrated ability to manage and mentor a team of mid-level program/project managers.
• Exceptional presentation, negotiation, and strategic communication skills.
• Advanced experience with relevant industry certifications and tools.

Why A&G?

• Join a vibrant team that values creativity, innovation, and making a positive impact.
• Work with a diverse range of clients across industries such as Travel, Tourism, Healthcare, Financial Services, Restaurants, Retail, Food & Beverage, Higher Education, Economic Development and Clean Energy/Sustainability.
• Be part of a culture that encourages continuous learning, professional growth, and having fun while doing great work.
• Collaborate with a team driven by insights, imagination, and tireless collaboration to create inventive brand experiences that evoke emotion, spur action, and create impact.
• Help brands and people transform into the best version of themselves so they can live their purpose each day and have a positive impact on the world.

If you're ready to take your career to the next level and contribute to transforming brands, businesses, and communities, we'd love to hear from you. Apply today and let's create something amazing together.

A&G is a fiercely independent agency in the cities where independence was born, Boston & Philadelphia. Innovation & culture drive its success.

A&G is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer.