Call Center Team Lead

A company is looking for a Loss Drafts Inbound Call Center - Team Lead I.

Key Responsibilities

Oversee completion of delegated tasks and monitor loss drafts claim documentation processing to ensure operational accuracy

Conduct regular quality checks and track team performance metrics to guide improvements in loss drafts services

Communicate with external stakeholders to clarify inquiries and support positive client relationships

Required Qualifications

Experience in a supervisory or leadership role within a call center environment

Strong knowledge of loss drafts processes and client-specific procedures

Ability to manage escalated service calls and resolve complex client inquiries

Proven track record of achieving performance targets

Familiarity with quality assurance practices in service delivery