Call Center Team LeadVirtualVocations • Saint Petersburg, Florida, United States
Call Center Team Lead
VirtualVocations • Saint Petersburg, Florida, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Call Center Team Lead.
Key Responsibilities
Manage a team of 15-20 associates and oversee daily operations of the Call Center
Collaborate with clients to create reports and ensure production targets are met
Establish and maintain a quality program and transparent communication with client leadership
Required Qualifications
5-7+ years of healthcare operations experience, including 2+ years in a supervisory role
Experience in administration and preferably in healthcare-related fields
Familiarity with outsourcing operations or service industry preferred
High proficiency in MS Excel and PowerPoint
Ability to analyze Call Center data and report findings effectively
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Call Center Team Lead • Saint Petersburg, Florida, United States
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