Vice President, Services ExcellenceDiebold Nixdorf • North Canton, Ohio, USA
Vice President, Services Excellence
Diebold Nixdorf • North Canton, Ohio, USA
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Extensive experience in global service operations innovation and performance management. Brings a minimum of 15 years of experience in service operations roles including at least 5 years in senior-level positions within an innovation environment. Extensive experience in global service operations innovation and performance management. Demonstrated leadership in managing cross-functional and multinational teams. Strong background in service deployment field performance and operational excellence. Proven ability to drive change standardization and harmonization across complex organizations. Experience with data-driven decision-making business intelligence and digital transformation. Expertise in continuous improvement methodologies (Lean Kaizen Agile etc.). Excellent communication stakeholder management and influencing skills. Bachelors or Masters degree in Business Engineering or a related field preferred. Relevant certifications in quality management operational excellence or service innovation are a plus. Visionary mindset with the ability to anticipate future trends and drive organizational readiness.
Description
The Vice President Services Excellence is accountable for elevating service quality fostering innovation and optimizing operational performance across the full spectrum of the global services landscape. This role provides visionary leadership and strategic orchestration ensuring seamless integration and alignment of all service-related functions. By shaping and implementing a cohesive framework for service excellence the role cultivates cross-functional collaboration and positions the organization to proactively anticipate and address evolving business needs and future industry challenges. The role is in charge to develop new capabilities processes and technology solutions to ensure Diebold Nixdorfs service business differentiates and remains industry leading.
Responsibilities
- Provide strategic direction and oversight for global service deployment implementation and sustainability initiatives
- Lead and harmonize field performance lifecycle management and quality management programs across regions.
- Drive innovation in service delivery through data science intelligence platforms and artificial intelligence initiatives.
- Oversee training knowledge management and governance to ensure consistent service standards and continuous learning.
- Guide shared services functions including reporting data architecture development governance and cost management.
- Advance global repair operations focusing on governance frameworks standardization KPI definition and performance monitoring.
- Foster a culture of continuous improvement leveraging methodologies such as Lean Kaizen and Agile.
- Collaborate with cross-functional teams to align service excellence initiatives with business intelligence automation and regional strategies.
- Promote accountability ethical leadership and a high-performance culture across all service teams.
Qualifications
Travel is required as part of the role (50%).
#LI-Hybrid
#LI-HP1
Required Experience :
Exec
Key Skills
Change Management,Financial Services,Growing Experience,Managed Care,Management Experience,Analysis Skills,Senior Leadership,Performance Management,Process Management,Leadership Experience,negotiation,Analytics
Employment Type : Full-Time
Experience : years
Vacancy : 1
[job_alerts.create_a_job]
Vice President • North Canton, Ohio, USA
[internal_linking.similar_jobs]
Position Type : Regular Your opportunity At Schwab, you're empowered to make an impact on your career.Here, innovative thought meets creative problem solving, helping us "challenge the status quo...[show_more]
Manufacturing Operations management with current P&L responsibility.The successful candidate will play a key role in directing and executing business goals and objectives to achieve profitable ...[show_more]
Regions (Regional travel for meetings).We’re looking for driven, mission-oriented professionals to help reshape how physics and physical science are taught across the U.This role is ideal for...[show_more]
Information about #32295 Production Leader - 2nd Shift.Work Location : Cuyahoga Falls, OH USA.For more than 75 years, GOJO, Makers of PURELL has been powered by people who are energized by helping...[show_more]
Lighthouse Youth & Family Services.Lighthouse Youth & Family Services.Lighthouse Youth Center at Paint Creek.The intensive innovative treatment provided is trauma-informed and strength-base...[show_more]
You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift.
Your hands-on leadership style should not only include building orders, su...[show_more]
Operations Development Program.What Timken makes possible begins with you.Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy a...[show_more]
Atlantic Food Distributors in Canton, Ohio is a fast growing, family-owned wholesale food distribution company seeking a VP of Purchasing with proven managerial experience to lead our Purchasing de...[show_more]
Bachelor's or Master's degree in Special Education, active Special Education Teacher license and minimum 1+ years Special Education Teacher experience required.
Applicants who do not meet th...[show_more]
Unlock Your Sales Potential with Home Genius Exteriors!.Ditch the cold calls and step into a.W-2 sales role where 90% of the work is done for you.
Be a part of our Cleveland, OH branch! Cleveland is...[show_more]
Manufacturing Facility in Twinsburg, Ohio, has an immediate opening for a full-time.The Operations Manager is responsible for all operations of the company including Production, QA, Engineering, Su...[show_more]
Bachelor's or Master's degree in Special Education, active Special Education Teacher license and minimum 1+ years Special Education Teacher experience required.
Applicants who do not meet th...[show_more]
Executive Director for AL / MC Community in Canton, Ohio.We are looking for an experienced ED to create a culture of teamwork to care for our residents and operate this AL / MC community efficiently.Th...[show_more]
A company is looking for a Head of Customer Support.Key Responsibilities Lead and develop a high-performing support team, including Support Managers and Specialists Analyze customer feedback dat...[show_more]
The Step2 Company is the largest American manufacturer of preschool and toddler toys and one of the world’s largest rotational molders of plastics.
It’s our mission to be the leading inn...[show_more]
BW Flexible Systems is a global manufacturer of packaging systems that fill and bag thousands of food and non-food products.
Our packaging systems are designed and manufactured to maximize the effic...[show_more]
IDR Healthcare is seeking a travel CT Technologist for a travel job in Ravenna, Ohio.Job Description & Requirements.IDR Healthcare is an awarding winning staffing firm that believes it is a pri...[show_more]
The Solution Performance Engineer provides comprehensive analysis for Smart Infrastructure Solutions products and systems.
Using engineering disciplines, sophisticated data analytics, fieldinvestiga...[show_more]
Financial Consultant Partner - Pinecrest, OH
Charles Schwab • Orange, Ohio, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Vice President of Operations
CiresiMorek • East Canton, OH, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Director of Development
Cypress HCM • Cuyahoga Falls, OH, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Production Leader - 2nd Shift
GOJO Industries • Cuyahoga Falls, OH, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Service Area Director
Centennial • Bainbridge, OH, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Shift Leader
Insomnia Cookies • Kent, OH, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Operations Development Program
Timken • North Canton, OH, US
[job_card.permanent]
[last_updated.last_updated_30] • [promoted]
Vice President of Purchasing
SuretyHR • Canton, OH, US
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Special Education Teacher Work From Home - Ohio
Soliant • Ravenna, OH, US
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Home Improvement Sales Consultant
Home Genius Exteriors • Stow, OH, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Operations Manager
WRWP, LLC • Twinsburg, OH, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Special Education Teacher
ProCare Therapy • Ravenna, OH, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Executive Director - Senior Living
Aviva Hills • Canton, OH, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Support Leadership
VirtualVocations • Canton, Ohio, United States
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Shipping Lead - 2nd Shift 2p-10p
The Step2 Company, LLC • Streetsboro, OH, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Vice President of Portfolio Management
Barry Wehmiller • Stow, OH, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Travel CT Technologist
IDR Healthcare • Ravenna, OH, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Solution Performance Engineer / Wireless RF - Solon, OH
Hubbell Incorporated • Solon, OH, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]