Client Account Representative (Technical)

Account Representative

Join Team FSSI and Become an Employee-Owner!

Who We Are:

Opening its doors over 45 years ago, FSSI is a leading document outsourcing company servicing Fortune 500 companies in the financial, banking, insurance and billing industries across the U.S. We are currently looking for an Account Representative to join our Client Services team in Linocln, RI. The Account Representative works directly with their assigned clients, managing the day-to-day tasks to service their projects in a fast-paced technical environment. If you have a passion for serving clients, an aptitude for learning new technical concepts, and strong project coordination skills, this could be the position for you.

Why You'll Love This Role:

• We Invest in our employees! We provide dedicated training for your success in the role through our FSSI University as well as hands on training with the Client Services team.
• Create your success through building strong relationships and managing your client accounts with custom care and expertise.
• Utilize your creativity in resolving client challenges while providing seamless communication.

Your Essential Duties:

• Client Success: Act as the primary point of contact between your clients and internal teams, including IT, Software Development, Operations, Marketing, Accounting and Purchasing. Provide professional care and handling of designated accounts.
• Project Management: Oversee client implementations, manage daily tasks for accounts, and monitor production workflows.
• Technical Expertise: Assist clients in understanding print, mail, and online presentment specifications, work with internal teams to troubleshoot technical issues, and create technical documentation to client specification.
• Data & Reporting: Ensure accurate client billing and generate client reports.
• Process Improvement: Collaborate with teams to enhance efficiency and deliver top-tier service.