Information Technology Manager

General Statement

Under general supervision, directs the activities of a major functional area of information technology such as network operations, services and support, security and compliance, business applications, applications development, and/or project management.

Essential Job Functions

Essential job functions are fundamental, core functions common to positions in a classification. They are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are designed to be descriptive and not restrictive, incumbents may complete one or all of the job duties listed or tasks of similar kind not specifically listed here.

• Directs major information technology programs, such as network operations, network infrastructure, call center operations, desktop engineering, field support, security, compliance, applications development, applications administration, database administration and project management.
• Leads IT Department operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources.
• Develops business case justifications and cost-benefit analyses for IT spending and initiatives.
• Directs the procurement activities for an assigned section including managing the request for proposal process, making vendor recommendations and administering vendor contracts.
• Develops and administers the budget for an assigned section.
• Develops and implements IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Works with stakeholders to define business and systems requirements for new technology implementations.
• Evaluates program results, conducts special studies, identifies problems and recommends solutions, and prepares reports.
• Establishes and maintains regular written and in-person communications with the organization’s executives, department heads, and end-users regarding pertinent IT activities.
• Keeps current with the latest technologies.
• Coordinates activities with other sections to achieve departmental objectives.
• Approves and oversees projects and project portfolios.
• Assigns, supervises and reviews work; ensures staff compliance with District policies and procedures including Personnel Rules and Administrative Procedures; completes performance reviews; addresses employee complaints and grievances; may recommend employment actions such as hiring, transfer, suspension, promotion or discharge.

Other Job Functions

• Provides training to subordinates.
• Provides after hours and weekend support when required.
• Performs other duties as assigned.

Environmental Conditions

Work is performed in a typical office environment and requires the use of standard office equipment including computers.

Desirable Knowledge, Skills and Abilities

• Thorough knowledge of the operating characteristics, capabilities and limitations of software including operating systems, programming languages, application software, utility software, proprietary programming products and database management systems.
• Thorough knowledge of the operating characteristics, capabilities and limitations of computer hardware systems including peripherals and telecommunications hardware.
• Exceptional customer service orientation.
• Ability to design and implement information technology policies and procedures.
• Ability to analyze complex information technology problems and issues and recommend effective short- and long-term solutions.
• Ability to plan and supervise the work of a section or other organizational unit.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to communicate effectively, orally and in writing.

Minimum Qualification Requirements

Graduation from a four-year accredited college or university majoring in information technology, computer science or a closely related field and seven years of professional experience in information technology, two years of which must have been in a supervisory capacity.

Substitution

Graduate study in computer science or a closely related field may be substituted for the required experience on a year-for-year basis to a maximum of two years. Additional professional experience in information technology may be substituted for the required education on a year-for-year basis.

Promotional Requirement

• Two years of service with the District as a Senior Network Engineer, Senior Systems Administrator, Senior Applications Developer, Senior Database Administrator, Senior Applications Administrator, Senior IT Security Administrator or Senior Computer Systems Administrator.
• Civil service status in one of the foregoing classifications.